Americas Retail Fulfillment Operations Leader

Austin, Texas, United States
Operations and Supply Chain


Weekly Hours: 40
Role Number:200164399
Imagine what you could do here. At Apple, great ideas have a way of quickly becoming great products, services, and customer experiences. Retail Fulfillment Operations (RFO) is an integral part of the Americas (AMR) Operations team. This organization is the “Voice of Retail in Operations,” partnering directly with our Retail teams – both digital and physical stores. This high-profile role will provide a strategic vision for fulfillment enhancement and will manage a team that works closely with global stakeholders to deliver on capabilities that will improve our offerings and scale the operation. This leader will be responsible for the day to day fulfillment execution and performance for Apple’s online store customers in the AMR region. Are you a supply chain leader who is passionate about delivering on promises to the customer? We hope you will consider joining our team.

Key Qualifications

  • Subject matter expertise in supply chain operations and business process re-engineering,
  • Sharp analytical skills with experience interpreting complex data for informed decision-making.
  • Solution-oriented, demonstrating a practical and proactive approach to problem-solving.
  • Exceptional communication skills, with the ability to foster cross-functional relationships with partners and executives in a matrixed environment.
  • Ability to persevere and adapt under pressure, with a positive and professional “customer-focused” attitude.
  • Pervasive attention to detail, with demonstrated success achieving day to day execution excellence.
  • Strong people management skills with history of developing and motivating talent.


The leader of Americas Retail Fulfillment Operations is responsible for driving process and systems improvements that will enable the maximization of sell-through, with a focus on the smooth flow and availability of goods across the supply chain. This individual will be accountable for creating an exceptional customer experience by ensuring that Apple products are fulfilled to our commitments. As a key member of our management team, you will: •Be the Retail advocate within Operations to represent Retail deliverables, business needs, and priorities. •Provide flawless execution of Retail initiatives which improve convenience, speed, clarity, cost, and coverage for both Digital and Physical Stores. Examples include fast online fulfillment, trade-in, and multi-channel programs such as immediate delivery, ship from store, and pickup from store. •Define success criteria for the RFO roadmap, and partner with cross-functional teams to ensure reporting and metrics are established and measured. •Own daily execution excellence and results for Apple’s online store customers throughout the region. •Identify demand trends across consumer, digital business, and education. Partner with cross-functional stakeholders to drive conversion in the e-Commerce space. •Support the team in strategic benchmarking and develop proposals for future functionalities and enhancements, providing clear and efficient updates on progress to the executive team. •Lead seamless and effective communications with partners in the WorldWide RFO organization, fostering strong partnership and engagement between global and regional teams. •Collaborate with business and technical teams to determine process and system requirements, identify dependencies, and deliver on capital and non-capital projects. •Provide end-to-end general management insights and leadership to the cross-functional AMR Operations leadership team, as well as broad leadership of cross-functional projects across the region. •Drive New Product Introduction (NPI), Promotional, New Store Opening, and New Country Opening planning for digital and physical stores. •Support overall strategic direction of the organization and develop a strong talent management philosophy for the team.

Education & Experience

Bachelor’s Degree required; MBA or advanced degree preferred.

Additional Requirements