Sr. AppleCare Finance Analyst

Santa Clara Valley (Cupertino), California, United States
Corporate Functions


Role Number:200171766
Team up with Apple, one of the most influential technology leaders in the industry. Join the Apple Finance organization and make a positive impact on a company that is known for its ambitious products, including iPhone, iPad, Mac, Watch and AppleTV. At Apple, you’ll share in a commitment to excellence by partnering with extraordinary managers, all with one unified vision – creating innovative products that delight customers. Finance is about “fueling innovation”. We do this by hiring quality individuals with integrity, personal accountability, collaboration, excellence, & can-do thinking. If you exemplify our values and want to be part of something big, contact us today. Imagine what you could do ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you love thinking analytically? Are you passionate about using your financial knowledge to navigate complex challenges? Just as our customers find value in Apple products, the Finance group finds value for both Apple and its shareholders. As part of this group, you’ll play an integral role in ensuring our day-to-day financial health. You and your team will support Apple’s growth, both top and bottom line, by applying the same level of innovation toward financial matters as we do toward our products and services. Finance is essential to upholding our global commitment to excellence, and it is directly responsible for shaping the company’s future. Join us, and you’ll have an important role in continuing Apple’s legacy of efficiency and success.

Key Qualifications

  • 5+ years of experience applying analytical techniques to solve business problems
  • Knowledge of data design and analysis, inclusive of data pre-processing, cleaning, editing, model building and analysis
  • Solid technical database knowledge (Oracle / PL) and experience optimizing SQL queries on large data
  • Ability to retrieve, analyze, and manipulate large datasets; experience with Tableau, R, Alteryx, SQL, and/or Business Objects
  • Ability to provide relevant business insights with data
  • Data visualization experience in Tableau, Thoughtspot, Spotfire or similar tool
  • Excellent presentation, communication and social skills, with proven attention to detail
  • Ability to work and make key decisions independently
  • Strong business mindset, possessing an ability to condense complex analysis and technical concepts into clear and concise takeaways for business leaders
  • Ability to comprehensively understand data elements, sources and relationships in business and technical terms
  • Ability to operate appropriately and effectively in a dynamic, highly multi-functional, fast-paced environment
  • Creativity to go beyond current tools to deliver the best solution to the problem


We are looking for an outgoing professional with high analytical capacity, creativity, attention to detail, and strong social skills to support the WW AppleCare Finance Organization. The position requires the ability to complete complex financial analysis, work cross-functionally and with local teams in region, develop and execute business strategies, identify business opportunities, and recommend and present business updates to senior management. The position is the perfect intersection of Finance, Business Partnering, and Data Science. This is a unique opportunity that entails the following responsibilities: Collaborate closely with Global Vendor Strategy team, Contact Center Forecasting & Analysis team, Procurement, IS&T, GBI, and BPR to find optimal intersections of information relevant to drive business decisions. Integrate various datasets to create, present, and defend key business insights to business partners and leadership. Build and maintain tables, data sources, tools, presentations & reports to highlight relevant insights and track the evolution of key performance indicators. Needs to be curious and have initiative to research, develop and provide tables, data sources, and Tableau reports by closely working with data warehouse architects and AppleCare Business Intelligence to develop solutions for end users. Must be able to have a deep understanding and explain all underlying data. Perform ad-hoc and re-occurring statistical and data science analyses. Present results of analyses to finance counterparts. Researches, and if applicable, implements new technologies and methods in the areas of data analysis, data visualization and presentation with data glossaries and libraries. ADDITIONAL REQUIREMENTS Experience with creating web-based applications (Ruby / Python / PHP) would be ideal - Experience with data science algorithms would be ideal - Understanding of financial principles and theories would be beneficial

Education & Experience

B.S. in related field or M.S. in Computer Science/Mathematics/Engineering/ Economics/Operations/Finance or related field

Additional Requirements