WW Channel Sales Training and Enablement Manager, Cupertino
Santa Clara Valley (Cupertino), California, United States
The people here at Apple don’t just build products - they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. At the end of the day, we are here to grow Apple’s Enterprise channel business through partnering with our business channel resellers, partners and carriers. We develop programs and strategies that enable businesses to transform the way people work. This position is part of Channel Strategy and Operations (CSO). The WW Channel Sales Training and Enablement Manager will lead a team to deliver the best global Apple learning and engagement experiences for our B2B partners and resellers — empowering them to grow their Apple business. The ideal candidate is creative, results-oriented and operationally strong; an experienced leader that can embrace the global nature of our business with thoughtful planing and agility, who listens well to form insights, and can communicate strategic visions, inspire action, and execute across geographic and organizational boundaries.
- Minimum of 7 years experience in or with sales organizations related to sales enablement and training
- Business acumen in B2B/enterprise, sales cycles, personas and channel sales is preferred
- Mastery in stakeholder engagement and communications across leadership and partner teams
- Experience in different modalities of training/engagement content delivery - including virtual, in-person, digital
- Experience in a variety of training and enablement apps and platforms
- Experience with various sales enablement content - training, resources, toolkits, mini-workshops, integrated campaigns
- Familiarity with sales curricula, instructional design, learning objectives and competencies
- Familiarity with content development, production and publishing process and projects
- Outstanding interpersonal, presentation, and communication skills and comfortable influencing across multiple regions.
- Experience with sales training and enablement programs addressing competency gaps spanning solution selling skills, product knowledge, customer pains is a plus
You’ll direct the training and engagement strategy for global enterprise channel sales teams, including needs analysis, training plan development, and communication with senior leaders from Sales, Channel Programs, Marketing, Regional Training and more. Training and engagement content strategy Partner with cross-functional sales leaders and program leads to understand their priorities and synthesize the various asks into a strategic content plan. Establish a planning model that aligns to key sales and program initiatives, sales learning competencies, and integrated campaigns resulting in a portfolio of projects to oversee. Lead the team to design and create exceptional learning and enablement content for a wide range of platforms to support a variety of delivery types (including app, web, virtual, and classroom) that engage, inform, excite, and change the behavior of our B2B sales partners. Maximize the experience in our learning and enablement platform/app, taking advantage of all possible features to drive engagement and ensuring optimal ways of presenting content. Influence the development roadmap of our platform/app by partnering with the systems team to prioritize requirements and champion key functionality and experiences needed for our audience. Develop a trusting partnership with regions to identify and scale out local pilots that accelerate global solutions. People Management Lead a team to come up with creative learning experiences using existing or new ideas in a novel way, and then transform those into practical learning solutions that deliver knowledge, skills, and advocacy to the channel sales field The ability to inspire and empower is paramount - developing expertise and versatility; giving the team all possible opportunities to mutually develop/be challenged, and enabled to successfully deliver. Amplify and elevate the team to design solutions and new learning playbooks to achieve broader reach and deeper engagement using technology - including videos, simulation, games. Explore the possibilities around topics like game mechanics, AI for assessment, and interactive sales tools. Enable the team to have a strong understanding of the channel sales business, challenges and enablement needs to provide better insight in how to effectively train/engage our target audience. Operational Excellence Refine our mechanisms for operational efficiency (Content intake/planning improvements; faster time to market; more effective content; better collaboration and peer-to-peer knowledge sharing) Define key metrics and establish a model of measuring and evaluating content efficacy (qualitative and quantitive); analyze data, identify trends, and create actionable insights that feeds into content planning and ensures maximum investment of resources and delivers best audience experience. Manage resource planning and optimize team organization that can scale and flex across multiple needs of various stakeholders
Education & Experience
BS/BA degree required; MBA or advanced degree is a plus