Store Credits & Gift Cards Engineering Program Manager

Santa Clara Valley (Cupertino), California, United States
Software and Services


Role Number:200176578
Program Managers on the Commerce team are responsible for shipping new features related to Payments Integration, Store Credits & Gift Cards space. We are looking for people with proven track records of shipping complex, customer-facing products under demanding timelines. This is a hands-on position where the Program Manager will be involved in requirements analysis, functional and technical design discussions, testing, proof-of-concept, working with partners, and more. This is not a task-based job; you will be responsible for successful outcomes and delivery. You have strong fundamentals but much more to bring to our team. You take responsibility; you feel a personal stake in the product you ship; you communicate responsibilities and scope clearly; you value integrity; you handle conflict; you know how things work; you work for the success of the entire PM team; you thrive in uncertainty and strive to bring order to it; you have deep wisdom and judgement; you keep your eye on the ball; you build positive relationships; you are aware of politics but do not get mired in them; you are constantly looking to improve yourself and your team; you're prescient; and you ship code which millions of customers will use.

Key Qualifications

  • At least 8 years of program or technical product management in software development
  • A clear track record of making a difference in the projects you drive
  • Naturally accountable and responsible
  • Self-starting, self-motivated, disciplined, and self-sufficient
  • Be able to get traction to programs under ambiguity.
  • Extraordinary communication and presentation skills (written and verbal) to all levels of an organization
  • Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
  • Strong technical proficiency and platform experience. Past programming experience is a plus
  • Bonus points for project management experience in Payments Integration, Store Credits & Gift Cards space.
  • Experience in data analytics and exposure to large data sets and knowledge of relational database systems (Oracle preferred) and NoSQL data stores
  • Familiarity with data privacy and data protection regulations and standards
  • Deliver projects for global data privacy regulations covering several areas including data access/consent and data retention


- Drive and ship large, cross-functional projects and feature areas - Lead all aspects of multiple concurrent features including scope, requirements, timelines, and resource allocation - Parter with Business & Product teams to define functional, and reporting requirements (often writing them yourself) - Work closely with Engineering & QA teams and drive the resolution of all impediments in project delivery. - Take a role in improving how features are built and executed on the iTunes Store team - Own overall cross-functional schedules, including iTunes Store development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems - Collaborate with IS&T, Legal, Finance, operations and other organizations both inside and outside of Apple to develop solutions for partnerships, promotions and other new business

Education & Experience

BS or equivalent; CS degree preferred. Business-savvy; MBA a plus

Additional Requirements