Americas BPR - Business Operations Manager

Austin, Texas, United States
Operations and Supply Chain


Weekly Hours: 40
Role Number:200178370
Imagine what you could do here! At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. People at Apple don’t just build products — we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of you and your ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Within AMR Operations Business Process Re-engineering (BPR), the Business Operations Manager is responsible for managing and developing a diverse team of systems, data and desktop support specialists for the Americas Operations and Strategic Data Solutions (SDS) teams, while encouraging innovation and process improvement. You will make a substantial impact by collaborating across multiple AMR Operations (Finished Goods as well as AppleCare Logistics), Worldwide, Global, and Apple Cross functional (AOS, Finance, RCDX, IS&T) teams to ensure that systems, data or desktop issues are quickly evaluated and resolved, with impacts communicated to our business partners, as well as leadership, in a timely and clear manner. The role requires a high degree of analytical ability, strong communication skills and Apple systems knowledge. You will interact with various Operations teams to provide insights into existing systems design, and mediate between the business teams and IS&T to assist the team with resolving problems or answering questions.

Key Qualifications

  • Minimum: 5-7 years of relevant work experience, ideally in an Operations role
  • Advanced understanding of SAP systems structure and business processes (SAP SD, MM, APO, TMS, GRC, GTS, BOBJ)
  • Previous management or supervisory experience
  • Strong communication and interpersonal skills
  • Ability to work in a high stress, fast-changing environment, with a team that provides 24x7x365 pager support with frequent demand to work after normal business hours (i.e. nights, weekends, holidays)
  • Strong ability to manage without authority
  • Exceptional attention to detail and ability to appropriately gauge risk
  • Experience with Tableau and Teradata
  • Understanding of EDI set up, partner relationships and functionality
  • Excellent collaboration skills across GEOs, WW, and Ops functional teams and Apple cross functional teams


The BOM manager is highly collaborative and possesses a unique blend of business and technical expertise, a big-picture vision and understanding of our existing (and future) system architecture, and the drive and tactical ability to ensure that the team executes flawlessly to support the business. We're looking for a talented and passionate person to join this amazing team. If you feel this is you, we'd love to hear from you. - Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals. Comfortable delegating to team members within the latitude of established company policies. Able to see gaps in processes or systems and challenge the status quo through innovative ideas. - Comfortable making the hard calls with respect to system downtime issues as it correlates with operational objectives such as potential for missed quotes or lost shipping capacity. - Lead initiatives and support escalations by working with staff to analyze complex business problems to be solved with Apple systems. Work flow can consist of User Acceptance Testing (UAT) requests, formal tickets escalated through ticketing database, emails as well as requests to act as part of a collaborative cross-functional team to support events or initiatives. - Plan, develop, manage and prioritize the activities of the team that provides technical expertise in identifying, triaging and evaluating system issues and the impact on the overall ability of operations to execute. - Bring expertise, or identify subject matter experts, in support of multi-functional efforts to identify, interpret and produce recommendations based on company systems needs. - Advise business groups by providing technical and strategic direction to identify and address business issues and opportunities. - Support and lead the team during business critical events to ensure systems issues are immediately identified, escalated or resolved (ex. New Product Introduction, Peak/Holiday, Technical - Upgrades/Support Packs, Quarter End Close). - Ensure that policies and procedures align with corporate vision. - Develop and provide metrics reporting to leadership teams, as well as business partners, to identify trends and opportunities for training or technical enhancements. - Select, develop, and evaluate team members so that team goals and objectives are met.

Education & Experience

Bachelors degree in relevant field required. Advanced degree or MBA preferred.

Additional Requirements