Customer Quality Engineer - Mac

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Weekly Hours: 40
Role Number:200183520
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Key Qualifications

  • 3+ years of experience in manufacturing or development of products, especially in electronics
  • Proven understanding and theory of Quality Methods, Design of Experiments, and Statistical Process Control methods
  • Project management experience
  • Excellent written and verbal communication skills in English
  • Technical systems knowledge related to electronics and mechanical assembly
  • Expertise in statistics, data analytics, and quality sampling methodologies
  • Exceptional ability to build and foster relationships across the organization
  • Able to develop and present conclusions based on analysis to senior executives
  • Ability to travel internationally 20%


Join the dynamic Mac Product Quality Engineering team. You will partner closely with Engineering, Operations, and AppleCare teams to ensure our customers continue to have the best experience possible. • Own and drive key quality metrics • Provide regular VP level communication of product quality • Monitor Outgoing Quality Control (OQC) and Final Quality Assurance (FQA) processes at OEM sites • Monitor Customer Experience metrics in the field • Lead quality critical issues and investigations • Drive on-going product improvements with Manufacturing, AppleCare, and Engineering teams • Conduct periodic reviews of Field/Factory Quality Data with OEM partners • Lead weekly Quality Improvement Forums • Generate Product Health summaries on a regular basis • Conduct data collection and analysis to identify emerging quality issues and assess impact of corrective actions • Develop automated reporting tools for cross-functional communication

Education & Experience

BS or MS degree in Engineering

Additional Requirements

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.