Software Development Automation Manager

Austin, Texas, United States
Support and Service


Role Number:200187228
The Support Technologies Platforms team is seeking an experienced and creative Software Development Automation Manager to design and deliver world class automation solutions for AppleCare. The ideal candidate will combine exceptional managerial expertise with solid hands on technical capabilities. You will not only lead a team of Automation Engineers, but also work side by side with technical teams to identify and deliver solutions. At Apple, phenomenal ideas have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish.

Key Qualifications

  • 6+ years experience developing and/or testing large scale enterprise systems with complex distributed integrations
  • 3+ years of experience managing software / automation engineers
  • Excellent leadership, communication, prioritization, collaboration, and problem-solving skills
  • Strong background in object oriented designing and architecting automation solutions
  • Solid understanding of performance engineering concepts and tools; influence architecture and design decisions
  • Strong experience on cloud computing, development of test platform as a service.
  • Experience building analytics/reporting platform, generic tools/plugin/utility development for component white-box testing
  • Ability to communicate within the team and cross-functionally
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Ability to act as a technical leader to increase production uptime through process and automation, increase test coverage through automation, reduce customer-impacting defects, identify high risk/reward opportunities and make informed risk-based decisions improving chances of success and promote software testing standards and mentor engineers in the team
  • Good understanding on continuous deployment systems ind; define branching, tagging, and code merging strategies
  • Familiarity with Automation frameworks such as Selenium and job runner/dashboards such as Jenkins is preferred


Lead high-performing teams responsible for automation, delivery, and support Supervise and mentor automation engineers; responsible for their management, evaluation, and career development Establish process and ensure all security, availability, confidentiality, and privacy protocols are followed Strong technical expertise allowing you to work at the micro or macro level Work with customers to define requirements, deliverables, acceptance criteria, and desired end result Review and prioritize work to align with corporate and leadership priorities Develop product roadmaps and communicate strategy to leadership Define product lifecycle methodology with strategies for measurement Define technological and platform strategies to ensure streamlined execution Be an advocate for automation trusting it plays a meaningful role in software development and sustenance Obsess with continual improvement Be curious and excited to learn new technologies and solutions

Education & Experience

Bachelor’s degree in Computer Science or related field or equivalent related work experience

Additional Requirements