Fulfillment Business Analyst

Austin, Texas, United States
Operations and Supply Chain


Role Number:200196689
Apple’s Strategic Data Solutions (SDS) team leads efforts to mitigate losses due to waste, fraud, or abuse, optimize various business processes, and improve customer experience. Our team applies data science and machine learning to drive strategic impact across multiple lines of business at Apple. We are looking for an outstanding analyst who is interested in working closely with our Sales and Operations teams; understanding their processes and analytic needs; and developing technical solutions along the way. They will sit side-by-side with our data scientists and analyze complex business problems, have access to internal and external data sources, and be expected to communicate relevant insights to key decision-makers. The ideal candidate works well in collaborative environments with minimal formal structure and is comfortable in uncertain environments with competing priorities. They must possess solid business acumen, a strong quantitative / technical background, natural curiosity, and the ability to effectively shift between communications styles based on the audience (technical peer review through leadership update). This position is based in Austin, TX.

Key Qualifications

  • At least 3-5 yrs experience working as a data/business analyst, auditor, or related role
  • Competent with SQL and big data systems and tools
  • Experience applying analytical techniques to provide solutions to real business problems
  • Competent with Tableau
  • Experience providing business intelligence to drive better decision-making
  • Experience eliciting business requirements and executive metrics
  • Experience building executive level business cases and project plans
  • Strong interpersonal skills with ability to connect and develop strong partnerships
  • Strong verbal / written communication skills
  • Any experience with Python is a bonus
  • Any experience working in fraud (payments, shipping, identity, etc.) is a bonus
  • Creativity to go beyond current tools to deliver best solution to the problem
  • Inquisitiveness and a desire for continued self-improvement and development of new skills
  • Comfort working independently and making key decisions on projects
  • Ability to tell meaningful stories with data


• Support discovery of business problems • Manage program performance metrics • Perform data discovery and create proof of concepts • Perform ad-hoc and reoccurring statistical analyses • Work with data warehouse architects and software developers to generate seamless business intelligence solutions for business partners • Present results of analyses to business units and executive leadership

Education & Experience

• BS / MS in technical field (math, statistics, engineering, computer science, analytics, or similar) preferred

Additional Requirements