Communication Applications QA and Operations Manager

Santa Clara Valley (Cupertino), California, United States
Software and Services


Weekly Hours: 40
Role Number:200197750
Imagine what you could do here. At Apple, great ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are looking for a manager to help us craft the future direction of the Messages. FaceTime and Phone app on iOS and macOS. We focus on ensuring the Messages. FaceTime and Phone app’s quality, performance, reliability and compatibility. We need someone who is comfortable working in an exciting environment with rapidly changing priorities, and someone creative and inspired to invent new ways to help build better products.

Key Qualifications

  • Experience leading and developing a team of highly skilled engineers in a cross-functional environment
  • Track record of testing and shipping high quality apps or frameworks
  • Strong analytical and problem-solving skills
  • Excellent written and verbal interpersonal skills
  • Exceptional organizational skills
  • Extraordinary attention to detail


In this role, you’ll be the hands-on manager of the Communication Applications QA and Operations team. You’ll lead the team and be involved in triaging, automated and manual testing, making customer feedback actionable, and developing new processes. You will work closely with the Messages. FaceTime and Phone UI and Frameworks teams, and will work with multi-functional teams across iOS and macOS to ship high quality Messages. FaceTime and Phone features on both platforms. * Leading, mentoring, and hiring screeners, manual and automated QA engineers. * Representing the team in technical and project meetings. * Partnering with project management, cross-functional partners, and the leadership team to define product features, specifications, and schedules. * Scoping and prioritizing testing deliverables.

Education & Experience

BS in Computer Science or related field, or equivalent work experience.

Additional Requirements