Technical Training Lead Editor

Austin, Texas, United States
Corporate Functions

Summary

Posted:
Weekly Hours: 40
Role Number:200198352
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Training & Development team is looking for a lead editor to help craft its worldwide tech-support training. You’ll join an extraordinary team of developers and editors whose goal is to build training that is engaging, clear, concise, and targeted. You should enjoy playing an encouraging, collaborative role on an efficient, fast-paced team. You'll lead multiple projects that have timelines, so you should be diligent, organized, and able to work with minimal direction. Although you'll follow established workflows, you are flexible and innovative. As you partner with your developers, you'll rely heavily on your critical thinking and problem-solving skills as well as your sense of humor and tact. This position is based in Austin, TX.

Key Qualifications

  • Communicates clearly, concisely, and respectfully in oral and written forms
  • Expertise in Associated Press or Chicago style (grammar, spelling, syntax, diction, and punctuation)
  • Experience editing and writing training content for adult learners
  • Able to edit training content to detect and correct issues with structure, comprehension, and mechanics
  • Demonstrates outstanding attention to detail
  • Able to quickly grasp sophisticated technical concepts and make them easily understandable
  • Manages multiple projects with timelines in a fast-paced environment
  • Develops key business relationships
  • Resolves conflicts with partners independently
  • Performs sophisticated data analyses to improve quality of team results
  • Possesses passion for providing an extraordinary user experience
  • Proficiency with HTML editors and word-processing software

Description

You will perform substantive edits on online and classroom training that is delivered to an adult learning audience. Edit content to be clear, direct, friendly, concise, and simple. Become intimately familiar with Apple style guides and processes, as well as corporate, legal, and departmental editing guidelines. In this role you will work with your fellow editors and cross-functional teams to create and evolve style guides, internal job aids, and internal training. Be focused while never losing focus on the goals of the content and the organization. Collaborate with several different teams and individuals to apply consistent standards and elevate writing quality. Analyze your developers' writing trends and give constructive feedback. Contribute to the improvement of team processes, checklists, and templates. You will coach new training developers on the editing process. Mentor less-experienced edit team members. Present resourcing and project prioritization recommendations to manager. Works with manager to communicate team successes to partners. Represents the edit team on select business initiatives.

Education & Experience

BA/BS degree in a related field or 5+ years relevant work experience

Additional Requirements

  • Direct experience coaching and collaborating with writers
  • Direct experience spearheading work assignments of peer editors
  • Current or previous experience with contact centers
  • Experience editing content that will be translated into other languages
  • Experience with instructional design methodologies
  • Experience with web-authoring and multimedia tools
  • Experience with data analysis tools