Risk Program Manager, Apple Pay, Internet Services

Austin, Texas, United States
Software and Services

Summary

Posted:
Role Number:200198591
Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re drawn by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Apple Pay is the leading mobile payments platform for in-store and online payments launched by Apple five years ago. It is rapidly growing and recently launched Apple Card – a new kind of credit card, built by Apple. Apple Card is founded on simplicity, transparency and privacy, and crafted to help customers lead a healthier financial life. We are seeking an experienced Payments & Consumer Cards Risk specialist, to help drive and support the evolution of the business, working in lockstep with internal and external business partners. Program Managers in risk and fraud deliver the right feature at the right time. They also have a deep background in fraud prevention, and will have experience in one of many different verticals: digital e-commerce, fraud detection and prevention, credit risk or issuance. It’s a hands-on, cross-functional, highly-engaged job. A good Program Manager is key to the success of the team and products.

Key Qualifications

  • Singular focus on customer experience and a proven experience in payments and financing
  • Strong experience in credit card operations and functions, including servicing channels, business analytics and operational health
  • Hands-on experience building and delivering client software, web and internet services
  • Strong sense of empathy for external partners you are supporting
  • Experience developing payment processing, authentication, anti-fraud, and machine learning systems
  • Strong technical proficiency, fierce attention to details, relentless at follow-up and demanding of quality
  • International product development experience a plus
  • Experienced in setting up project timeline and work breakdown structures
  • Proficiency in utilizing project management and collaboration tools
  • Work with internal partners to further improve product experiences that lead to better servicing outcomes
  • Create the Apple culture within risk operations and supporting organizations
  • Adept at identifying developing risk or fraud trends and quickly developing solutions to mitigate
  • Aptitude for driving methodical improvements using qualitative and quantitative data to advise solutions
  • Identifying root cause of problems, and ability to identify, proposing, and recommending innovative solutions to diverse partners
  • Proven track record to operate autonomously across multiple teams and in matrix organization
  • Excellent verbal and written presentation skills with the ability to communicate at all organizational levels
  • Collaborative, flexible and open working style, with an ability to quickly establish trust and credibility

Description

In this role, it is crucial that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations. Drive all aspects of the software development process: define requirements, scope work, develop a plan, generate a schedule, craft a team, execute, and ship. Work cross-functionally across Apple to use the collective skills and intelligence of our people. Work closely with legal, privacy and security teams to design and implement awesome solutions. Connect with every level of our organization, from individual contributors to executives. Identify market opportunities and define product vision and strategy.

Education & Experience

Bachelor’s degree (or equivalent) Master’s or MBA a plus

Additional Requirements