Partner Engineering Project Manager, Wallet and Payments
New York City, New York, United States
Software and Services
Apple’s Wallet and Payments team is looking for a dynamic project manager to help enable services that millions of customers will use every day. Join our exciting, fast-paced organization where we challenge the landscape through innovation, customer enablement, security & privacy. As a member of our team, you will be responsible for coordinating projects for new and existing features by identifying deliverables, managing risk, and improving our processes while driving to successful outcomes. If you love non-routine work that requires social intelligence, critical thinking, and creative problem solving, we’d love to hear from you! *Also Open to Locations in: Austin, TX, San Diego, CA, Chicago, Illinois*
- Self-starter with 4+ years experience as a member of a technical team within a software development and/or internet services environment.
- Ability to synthesize complex problems and concepts and communicate out across various levels of the organization.
- Willing to dig into the details and understand the customer impact of different API's, error codes, and product verticals.
- Flexibility and adaptability as priorities change due to the unpredictable nature of production incidents.
- Motivated to solve problems with urgency while maintaining a level head.
- Excellent verbal and written communication skills.
- Technical prowess and curiosity.
- Ability to build strong relationships across business and engineering teams
- Payments Industry experience a plus
In this exciting role, you will drive projects that span the boundary between Apple and Apple's partners on the Apple Pay platform and iOS Wallet app. You will align with engineering teams to develop technical requirements and address critical needs. Working cross-functionally with other project managers and engineers, you will drive the reliability of new products and services, develop processes to streamline deliverables and address blocks related to reliability and successful delivery of the program. You will facilitate requirements discussion and help to identify areas of improvements on existing processes related to Apple Pay partners and customers. You will also work closely with external partners to ensure they maintain Apple's requirements on high availability, disaster recovery, application level monitoring, and production support prioritization and escalation. By developing a broad perspective across Apple Pay, you will identify new processes to champion and strategize how to pull in required teams to address obstacles. Over time, you will build and maintain a portfolio of technical projects in a welcoming, team-based environment that values individual contribution. - Be the communicator! Everyone on the project knows what is going on. You are comfortable speaking to groups and can clearly and effectively present one-pagers, POCs, and architectural overviews. - Show ownership and accountability tracking internal and external deliverables alike, while handling roadblocks to ensure deliverables arrive on time - Break down projects and responsibilities rationally while paying close attention to detail to apply the right process for the given requirements and team - Drive meetings to establish and document the scope of the project. Have an informed perspective on what should be included/excluded by partnering with site reliability engineers - Build relationships with external & internal partners to influence their systems' reliability, application monitoring, and production support model - Plan, maintain and document various project aspects such as schedule, risks, dependencies, achievements, etc.
Education & Experience
Degree in computer science, related field, or equivalent work experience and training in project management is preferred. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.