Service Site Technical Manager

Austin, Texas, United States
Operations and Supply Chain


Weekly Hours: 40
Role Number:200202744
The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Apple is seeking an experienced engineer to support AppleCare’s Repair Centers. In this role, you will be responsible for technical operations and engineering support of high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a Repair Center, supporting a world-class customer experience to drive for product solutions, increase line efficiency and control product quality. You will ensure production line is ready in terms of facilities, equipment, process and capacity so that production plans can be met. The ideal candidate has a demonstrated track record of supporting a fast paced service or production operation. You have experience driving strategic and tactical initiatives and providing status to peers, executive management and 3rd party relationships. You possess excellent verbal and written communication skills and are able to effectively interact across multiple levels in the organization. The ability to work independently and as part of a large multi-functional team is essential. You're passionate about manufacturing and seek the best possible outcome at every

Key Qualifications

  • 3+ years of experience in manufacturing, process, or quality engineering in a fast-paced consumer electronics manufacturing environment
  • Exceptional focus on the customer experience
  • OEM management in a technical capacity
  • Solid understanding of consumer electronics failure analysis processes, tools and techniques
  • Experience in root cause analysis and corrective action plan development and execution
  • Ability to multi-task and prioritize in a data-driven and results oriented manner
  • Experience auditing processes compliance to ensure safety, quality, and efficient operations
  • Proven knowledge of statistics and experience using quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, and GR&R
  • Experience defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC) and field quality performance data to drive quality and efficiency improvements
  • Lean manufacturing training or experience preferred
  • Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority
  • Knowledge of any of the following systems: Agile, SAP, Tableau, JMP. Shop floor systems knowledge is a plus


The Site Technical Manager (STM) will monitor, maintain and drive improvements in screening and repair solutions at contract manufacturer sites in the Americas. You’ll join a team of STMs tasked with driving innovative service processes that will set the bar for quality in the service industry while reducing our environmental impact and improving the cost efficiency of service. - Lead all site technical process performance and KPIs, including test, inspection, quality, and repair processes - Investigate site technical issues, from identification and root cause to a working solution. - Lead all aspects of DOE cycles and development builds, repair line and process qualification - Maintain globally consistent processes including line, equipment, headcount, process, quality and material plans - Implement and validate process changes - Actively seek opportunities for process and quality improvement - Support investigation and resolution of critical issues by channel, escalation, and executive teams

Education & Experience

BS/MS in engineering (manufacturing, industrial, or mechanical preferred)

Additional Requirements

  • - Full time on-site support at Dallas Repair Center with travel support to other sites as needed.
  • - 50% travel between sites is required. Locations include and are not restricted to Canada, Colombia, Brazil, Mexico, China, and domestic sites