Americas Operations L&D Program Manager

Austin, Texas, United States
Corporate Functions


Weekly Hours: 40
Role Number:200203517
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. People at Apple don’t just build products — we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of you and your ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. The Learning & Development Program Manager is responsible for managing end-to-end learning solutions for the Americas Operations team, while driving and evangelizing innovative and effective approaches to learning dissemination and retention. You will make a substantial impact by developing learner-centric experiences and aligning them to our business priorities. The Learning & Development Program Manager requires a high degree of analytical ability to find opportunities to improve employee development through change and creativity — proposing and developing the appropriate learning solution(s). You will interact with various Operations teams to gather requirements and develop project plans to support the learning needs and opportunities across production operations. As a Learning & Development professional you have demonstrated experience in creating highly technical training in a variety of application such as eLearning, on-demand, video-instructor-led-training (VILT), instructor-led-training (ILT), blended learning, job aides, etc. This position includes program and content development with some facilitation. The Learning & Development, Program Manager possesses a rare blend of business and technical savvy; a big-picture vision, the drive and tactical ability to make that vision a reality. You possess an in-depth understanding of adult learning theory principles and are able to balance responsibilities as an instructional designer and program manager. You are able to initiate and manage the lifecycle of projects. We're looking for a talented and passionate person to join this amazing team, if you feel this is you, we'd love to hear from you.

Key Qualifications

  • Minimum: 3 years of relevant work experience in a corporate L&D organization.
  • Professional L&D Program/Project management experience
  • Strong communication and writing skills, as well as interpersonal and influential skills
  • Ability to work in a fast-changing environment
  • Experience in at least one of the following: Instructional Design or Curriculum Design
  • Great facilitation skills
  • Measurable results of Learning Effectiveness


-Gather business requirements for current and future training content/deliverables by leading customer feedback activities and working with the content, facilitation, line-of-business, analytics, and quality teams -Manage learning projects from needs analysis to deployment, considering the complexities of a diverse audience -Drive innovative approaches to L&D and guide policy/process improvements -Engage with vendors to measure quality and effectiveness of their deliverables -Measure, understand, and communicate the overall impact learning content has on business operations to the leadership of your assigned line-of-business -Support the development of L&D Content/Processes and execute with consistent quality and timeliness -Enthusiasm for working in cross-functional teams as well as autonomously -Exceptional attention to detail

Education & Experience

Bachelor's degree in Instructional Design or Education or related field. Master's degree preferred.

Additional Requirements