Global Pricing Operations Analyst - Services
Santa Clara Valley (Cupertino), California, United States
Software and Services
The Internet Software & Services (IS&S) team at Apple provides our customers around the world with access to an incredible collection of content and experiences across music, TV, games, movies, news, apps, books, iCloud, and much more. We are looking for a hardworking and driven individual to join our global pricing operations team. The team is responsible for ensuring that the right content is available to customers for the right price, and that partners (e.g. app developers, music labels) are paid accurately. You will be responsible for implementing pricing changes and configuring pricing for new product launches! You will work closely with product, business, legal, and engineering teams to ensure that customer and partner experience lives up to Apple’s exceptionally high standards, as well as keeping us contractually compliant.
- Bachelors degree, quantitative or technical field preferred
- Desire to work in a hands-on, high volume, fast-paced, and changing environment
- Strong problem-solving skills and comfort working in Excel
- Strong verbal and written communication skills
- Attention to detail
- Knowledge of SQL preferred
You will work on a wide variety of projects and support ongoing pricing operations tasks such as: - Special promotions and business opportunities - New product and feature launches - New country expansions - Price updates due to changes to business strategy, foreign exchange rates, and taxes - Internal tool and process improvements You will become an expert in how our pricing system works, understanding the complex logic and calculations that it supports. You will use your system knowledge to find solutions to support business requirements, document those solutions, and implement them. You will ensure that our system setups keep us in compliance with our contractual obligations. Thoroughness and accuracy is critical to succeeding in this role. You will also be responsible for managing tasks relating to our pricing changes to ensure a quality customer and partner experience. This includes managing customer and partner communications, informing internal Apple teams of changes, and reviewing partner contracts. The pricing team interfaces with many different functions, so you will need to build strong relationships and credibility across the organization. Other teams should view you as an expert in the pricing system and processes. As you grow into this role you should become a go-to person for pricing questions. You will work on several projects in parallel so you be required to have good time management and the ability to quickly switch between tasks. At Apple, we highly value innovation. You will be expected to make the team better by improving the team’s tools and processes.