Operations Project Manager

Hyderabad, Telangana, India
Software and Services

Summary

Posted:
Role Number:200205308
Contact Technologies uses advanced logic and custom applications to allow any Apple customer via voice, chat or email to connect with Apple through a personalized, high-touch experience. As an Operations Project Manager, you will own the project management and delivery of key Operations Initiatives. This will include presenting to management and business partners, influencing and driving external teams and managing our own internal resources to deliver on project requirements on time.

Key Qualifications

  • Great communication skills
  • Great organization and project management skills
  • Knowledge of risk management and Compliance in Contact Center domain.
  • Ability to handle multiple projects simultaneously
  • Working with cross-functional partners globally to ensure adherence to project scope and deliverables
  • Experience presenting technical concepts to management and other non-technical folks
  • Good knowledge of SDLC
  • Good knowledge of DevOps principles and best practices
  • Good analytical skills and ability to research and present findings
  • Strong team player with excellent collaboration skill
  • Pro-active and able to work independently
  • Attention to detail
  • Drive for results in a cross-functional team with tenacity; when you see something that needs to be done, you don’t give up
  • Have a strong sense of personal ownership and responsibility
  • Experience working in a large enterprise, with teams across multiple timezones and geographies
  • Experience working with vendors and contractors

Description

In this role, you will manage key Operations Initiatives in the areas of Compliance, Reliability, Operational Excellence, and Quality & Testing. You will define objectives and key results and use metrics to measure your impact. You will work with and influence multiple teams, including development, production support, business teams, and other technical and non-technical teams within Apple. Your goal is to ensure an efficient, reliable process from development to production to allow our business teams to continue to provide the greatest customer experience.

Education & Experience

Bachelors degree or equivalent experience

Additional Requirements