Edge North Network Support Engineer

Sacramento, California, United States
Software and Services


Role Number:200205527
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple -- how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. IS&T does it all. We are currently looking for a highly motivated, customer focused, technically savvy Network Support Engineer to support Apple's Global Edge infrastructure. This is a fast paced and highly demanding environment. If you have a strong passion to work in a growing environment of innovation while exuding deep collaboration skills, this position is for you.

Key Qualifications

  • Proficient in English oral and written communications skills
  • Good interpersonal communications and customer-service skills
  • At least 1 year experience in retail or help desk customer service
  • Ability to maintain composure and customer-service focus in stressful situations
  • Understanding of large scale enterprise IT infrastructures and corresponding dependencies
  • Competencies in major incident management
  • Able to proficiently coordinate and troubleshoot with internal and external partners within a large scale enterprise
  • Able to meet service-level agreement (SLA) deadlines and work within a fast paced environment without impacting services
  • Knowledge of TCP/IP and OSI models
  • Understanding of IPv4 and IPv6 subnetting and networking
  • Able to affectively navigate UNIX, LINUX, and/or FreeBSD based operating systems
  • Having achieved at least one of the following certifications or having equivalent competencies: Cisco CCNA, Red Hat RHCSA, and/or Citrix CCA-N
  • Understanding technologies such as: Load Balancing, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), Network Time Protocol (NTP), Content Delivery Networks (CDN), and Global Server Load Balancing (GSLB)
  • Preferred Experience and Skills
  • Minimum of 1 year of experience with ITIL incident and problem management is a plus
  • Competence in using configuration management tools: Salt, Ansible, and/or Puppet
  • Programming experience in Python, Go, Perl, and/or Bash
  • Familiarity with Git repositories
  • Understanding of containerization tools such as Docker and/or Kubernetes
  • Knowledge of proxying services such as Apache Traffic Server, Squid, and/or NGINX


IS&T’s Infrastructure Services (IS) provides architecture, planning, management, and maintenance of Apple’s global networks and computing systems. IS&T’s Infrastructure Services delivers world-class information technology infrastructure from Apple’s data and voice networks and data center hosted computing systems to each Mac or IOS device and everything in between.

Education & Experience

Additional Requirements

  • Work hours are variable. This is a 24/7, 365 days per year environment
  • Weekend and holiday work required