Service Hardware Quality Engineer, Audio & Wearables
Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain
The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The AppleCare Service Quality Engineering team is seeking a motivated Hardware Quality engineer to support the Audio & Wearables lines of business from pre-product release (NPI) through EOL. This role covers all aspects of technical support including production support, screening/repair process definition, diagnostics, failure analysis, monitoring of quality metrics and driving improvement activities. The ideal candidate is self-motivated, enjoys being part of a fast-paced team, thrives under pressure, and is an inventive, critical thinker. The ability to effectively prioritize time and projects is a must Travel: Typically from 15%, up to 25%
- Five years or more of proven experience in a related technical field.
- Experience in engineering/quality auditing of supplier and site locations.
- Familiarity with supply chain and materials planning processes, site/line qualification
- Lean Sigma, ASQ certification, and DFM experience a plus
In this role, you will manage service vendors to ensure that consistent, high-quality new build and repair is being performed. You will develop test coverage, technical documentation, and processes to ensure timely and effective repair or screening by Apple’s vendors. Other responsibilities include: - Ensure that supplier compliance for all technical data reporting requirements to Apple are met per service level agreements. - Monitor new product introductions to ensure emerging field issues are captured and addressed. Also monitor service returns rates to ensure that the modules used to repair customer systems meet goal. - Use statistical data analysis techniques to review these datasets, identify key issues, and drive systemic improvements back to design engineering, operations, and to vendors. - Prepare effective presentations to escalate top issues to management to drive change. - Above all, be an advocate for the customer, making sure that their needs are represented across all divisions of the company.
Education & Experience
4-year technical degree or equivalent (EE, ME, or Computer Engineering degrees preferred)