AppleCare Service Sales Development Program Manager, UK

London, Greater London, United Kingdom
Support and Service


Weekly Hours: 35
Role Number:200215137
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. If you bring passion and dedication to your job, there's no telling what you could accomplish. We care deeply about our work and always believe there is a better way to do things. We are looking for someone who has a real love for technology and seeks continuous improvement. AppleCare Business Development (ACBD) is a team that drives sales of AppleCare products globally. The main focus of this role is on AppleCare Services (ACS), which is a strategic and fast-growing global program within the AppleCare organization, focused on our indirect channel of partners.

Key Qualifications

  • Strong oral and written communication skills to effectively interact with multiple cross-functional teams within the AppleCare organization, as well as external partners.
  • Comfortable interacting with multiple cross-functional teams across the AppleCare organization.
  • Ability to interact with senior management.
  • Ability to absorb information quickly and begin contributing while learning.
  • Ability to make decisions quickly with limited information available.
  • Naturally curious able to come up with creative solutions.
  • Dynamic and driven, able to take initiative and lead by example.
  • Strong organizational skills to run multiple projects, project tracks, partners, deliverables, and tight deadlines.
  • Ability to manage and balance working in fast paced, demanding and ambiguous environment, with completing priorities and issues to resolve.
  • Ability to understand and communicate complicated business and system processes.
  • Strong interpersonal and influencing skills, along with the ability to demonstrate patience and resilience in high pressure situations.
  • Enjoys working independently and with a team in a fast paced environment. Takes initiative, thrives in an autonomous work environment


As the ACS Sales Development Project Manager, you will be responsible for leading complex projects from start to finish, holding internal and external partners accountable for project tasks and deliverables on time, and within scope of the project. Build and manage project plans that are comprehensive in scope and realistic in deadlines. Perform assessments of project scope and outline key tasks and project tracks to launch ACS with external partners and internal cross-functional teams. Understand, evaluate and document specific partner requirements so they can be communicated to internal teams responsible for designing and building system solutions and architecture to support our partners under the ACS program. Provide feedback on solutions design, based on partner requirements submitted, and call out process gaps to cross-functional project teams. Provide ongoing project related communication and share critical status updates with internal and external partners, including ACBD leadership. Influence internal Apple stakeholders, and hold them accountable to deliver project tasks on time and within project limits. Manage external partners to gather their feedback on project requirements, as well as status updates on all readiness activities. Facilitate on-site and remote workshops that focus on key readiness activities for ACS projects. Collaborate with global ACBD on project efficiencies, alignment on continuity of project features and participate in program improvement efforts. Typically, frequent travel will be required to support on-site partner meetings, as well as regional Apple meetings as necessary. Until travel is appropriate, virtual meetings and workshops will be held.

Education & Experience

Bachelor Degree Required, MBA preferred. PMP or Six Sigma Certification Certification a plus.

Additional Requirements