SRE Manager - Site Reliability Engineering

Santa Clara Valley (Cupertino), California, United States
Software and Services


Role Number:200220357
The Apple Media Products Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple’s unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Key Qualifications

  • Track record of building and running high-performance teams
  • Experience with distributed systems in a production operations environment
  • System configuration management experience with automation tools such as Puppet, Chef, Ansible, or Salt
  • Systems monitoring experience with tools such as Nagios, Sensu, Zabbix, graphite
  • Proficiency programming and/or scripting languages (Python, Perl, Java, bash, Ruby)
  • Experience with DevOps tools, processes, and culture
  • Demonstrated ability to deliver solutions that are easily maintainable, understandable, and diagnosable
  • Able to write clear and consumable documentation
  • Strong communication skills and ability to work effectively across multiple business and technical teams
  • Demonstrated ability to deliver results on time with high quality
  • Extensive experience leading customer facing systems in a high uptime 24-7 environment
  • Expertise analyzing complex application, database, network, and OS issues across a distributed large scale customer facing system
  • Passionate about leading a global 24-7 engineering organization
  • A depth and breadth of experience with server side Java development, Oracle and Cassandra
  • Proven commitment to actively monitoring quality of service using tooling like Splunk
  • A proven track record of automation
  • Lifelong learner who fosters diversity of thought in their approach to management


We are looking for a Senior Manager who will shape the future of the Apple Media Products SRE team by being both a product centric and engineering minded leader! You will be responsible for the quality of the customer experience in production and in the ideation, design, and development of what’s to come. You will have a proven ability to solve problems whether they require a rapid response or a long term strategy. You will know when to make a critical decision or gain cross functional consensus. RESPONSIBILITIES WILL INCLUDE: Building software and systems to manage infrastructure and applications through automation Deployment, support and monitoring of existing and new services, platforms, and application stacks Measurement and optimization of system performance Capacity planning and management Explore and evaluate new technologies and solutions to push our capabilities forward and solve tomorrow’s problems not just today’s Excellent people management and talent development skills

Education & Experience

BS in Computer Science or equivalent experience

Additional Requirements