Manager, Technical Program Management - Infrastructure Technology

Austin, Texas, United States


Role Number:200221454
Marcom is Apple’s Global Marketing Communications group. We are responsible for all of Apple’s advertising and marketing to ensure the flawless development and execution of world-class communications. We believe strongly that design matters and that it's always been at the heart of Apple and the work that we do. The platform team has a focus on the systems that power Apple’s interactive marketing properties. We are seeking an experienced hands-on manager, Technical Program Manager, to work on multiple large scale, complex, and cross-functional programs. In this role, you will be responsible for managing the release and dev ops teams supporting The Technical Program Manager will join this team of Infrastructure, Application, and Security specialists who support the interactive applications development teams. You will work closely with the engineering, software development and product teams to deliver high quality, scalable products deployed around the world. You will collaborate with stakeholders and partner teams for planning, defining systems, communication and coordination in order to deliver the best product with most efficient use of resources and technologies..

Key Qualifications

  • 10+ years of work experience, including 4+ years managing projects
  • 5 + years of experience managing a team of direct reports
  • Experience working with high availability 24/7 environments and incident management
  • Familiarity with the following systems or similar:
  • Docker
  • Cloud and on-premise virtualization
  • Kubernetes
  • Version control systems such as Git and Subversion
  • Networking fundamentals: DNS, routing
  • Have experience with large scale, highly available, distributed infrastructure
  • Familiarity with SaaS, PaaS, IaaS and the public cloud ecosystem
  • Understanding of monitoring, logging and metrics tools and their value to the business
  • Excellent interpersonal, verbal and written communication skills across functions, lines of business, and infrastructure domains.
  • Able to identify business needs, articulate trade-offs, and discuss solutions with both business and Engineering teams
  • Ability to juggle multiple projects within a fast paced environment and change priorities rapidly as required by the business
  • Extensive knowledge and expertise in the use of Project Management methodologies and tools, including Agile with a focus on infrastructure project delivery based on defined roadmaps


Manage a portfolio of projects across the DevOps and Release teams Manage a team of TPM’s Review and analyze requests from business users in order to prioritize work for the team and develop a clear roadmap Drive assigned projects and take ownership for their success with a focus on project delivery, quality, and business outcomes Develop accurate project timelines and resource estimates as part of the project planning process Lead project management for the DevOps program monitoring and reporting on project progress, issues, risks, and results to stakeholders and team members Build and maintain strong relationships beyond the development team to work effectively with technical and non-technical business partners Analyze and resolve production issues working independently or with the support of the development team Partner with IT infrastructure, network, and security organizations to track specific details of tactical work for the Marcom Interactive organization Partner with Engineering and IT team members to set up and manage integration environments for various systems and components Communicate business impacts to tech and non-technical stakeholders

Education & Experience

BS/BA degree in Computer Science, Information Systems, Business Administration or related field. Certified Scrum Master (CSM) or Project Management Professional (PMP) or ITIL preferred

Additional Requirements