Product Operations Manager, App Store

Santa Clara Valley (Cupertino), California, United States


Role Number:200224587
We’ve all found apps we love and apps that have changed our lives. Apps transform the ways we learn, work, travel, have fun, and pursue our passions. In 2008, the App Store launched with 500 apps. Now there are more than two million. And so our team challenged ourselves: How can we offer more perspective and insight? How do we showcase the work of creative developers? How can we make the App Store a place our hundreds of millions of customers will want to visit every single day? We’re hiring people who want to help make that happen! We are seeking a hardworking and passionate individual to join the App Store Product Operations team. You will work on opportunities to optimize global business operations of the App Store for iOS, Mac, iMessage, Apple TV, and Apple Watch and lead the development and roll-out of technology products that will increase efficiencies and grow the business. We're hiring and urge you to apply!

Key Qualifications

  • 5 years of experience in business operations, process improvement, product management, and/ or digital transformation projects
  • 3+ years of relevant experience in management consulting or at a high-growth technology firm; Digital Media industry experience preferred
  • Experience building or deploying content management systems and/or workflow or project management tools
  • Ability to partner with global cross-functional business partners, engineering teams and senior management, to identify and define short term and long term solutions to operational challenges
  • Ability to synthesize large amount of information and data to create a clear story digestible to different types of audience - business, engineering, executives etc
  • Excellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues
  • Excellent communication skills (written and verbal) and presentation skills
  • Have a proactive outlook to problem solving and willingness to adapt in a highly demanding, collaborative and fast-paced environment with rapidly changing direction and new challenges
  • Leadership experience in process improvement/ product management experience is a plus
  • Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau etc. a plus
  • Knowledge of the iOS, macOS and App Store ecosystem a plus
  • Experience with Agile Software Development a plus


As the Product Operations Manager, you will analyze the current state operations and propose workflows and tools that drive improvements to the WW organization or for addressing country-specific needs. Identify and execute on opportunities, including roll-out of new tools, to streamline workflows and increase collaboration and productivity across the international team. You will manage the documentation of business requirements for new tools/ products and work with internal engineering teams, and external vendors as needed, to build and roll-out tools that scale the business; Proactively track risks/issues with development, ensure business requirements are met and advocate for future enhancements. Own the development and document process flows and related tool guidance for new processes resulting from business initiatives. Support leadership in implementing new ideas effectively within the Apple culture and manage change to maximize the partner adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for business partners and leadership to understand business performance.

Education & Experience

Undergraduate degree in Business, Operations or related field preferred; Advanced degree a plus Project Management or Process Management Certification a plus

Additional Requirements