Engineering Project Manager - Apple Customer Systems

Austin, Texas, United States
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number:200230459
Imagine what you could do here! At Apple, phenomenal ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are seeking an energetic and self-driven Engineering Project Manager with love for crafting elegant solutions to complex challenges. As a key member of our team, you’ll be applying a blend of technical expertise and business intelligence, interact directly with multi-functional teams to define, build, and roll-out innovative solutions for AppleCare that provide outstanding customer support experiences

Key Qualifications

  • Experience in business process definition, requirement definition, solution architecture
  • 3-5 years business analysis experience working with large scale enterprise solutions
  • Strong written and verbal communication skills as well as strong organizational skills.
  • Core abilities to handle complex schedules of multiple streams of work
  • Excellent leadership and influencing skills
  • Gather requirements and perform gap analysis
  • Proficient at managing multiple global efforts simultaneously
  • Strong knowledge of software implementation best practices
  • Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
  • Comfortable working cross-functionally and across organizational levels in different geographies

Description

Apple values our customers. We value their time, their user experiences, and the data they entrust to us. The CRM Services Engineering team builds solutions to enable AppleCare to provide award-winning customer service through a state-of-the-art service platform. The solutions that the team builds make the customer journey from product purchase to support to repair possible. We maintain a rewarding environment where the best engineers can innovate, collaborate, and produce real-world solutions to meet this goal. You will face exciting problems at a large scale in the pursuit of new and creative features, specifically in the realm of AppleCare service contract and warranty management. You will seek the full process of solution engineering: problem and constraints definition and design. Key Responsibilities: - Lead brainstorming sessions to gather requirements and perform high level systems impact analysis for new business initiatives - Perform Requirement/ Functional Detailed analysis - Deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams - Ensure proper requirement traceability and delivery during development and Integration Testing - Provide solution hand-off and training for the new features to Operations and Production Support teams

Education & Experience

Bachelor's degree in computer science or information management plus 7-10 years of experience, or MS degree plus 5-7 years, or equivalent.

Additional Requirements