Partner Relationship Manager – Apple Pay
Austin, Texas, United States
The people here at Apple don’t just build products — they craft the kind of wonder that’ has revolutionized entire industries. It’s the diversity of those people, their backgrounds and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading services and customer experiences. We invite you to join us in that journey! Apple Pay Operations team leads operational onboarding of Apple Pay partners and maintains the day to day performance of the Apple Pay platform. We are rapidly expanding the Apple Wallet product offerings as we branch out from the classic payment card experience to universities, events, transit, peer to peer, and our own credit card - the Apple Card. As we grow, we want to maintain operational excellence and monitor program health consistently and efficiently. We are seeking a Partner Relationship Manager to lead operational readiness, onboarding and ongoing partner support for Apple Pay. As the Partner Relationship Manager, you will work extensively with your partners on overall growth of the program while ensuring that we deliver the best customer experience. This role involves building, scaling, and optimizing processes that can be implemented globally. This is a highly cross functional role using data to understand behaviors in a complex ecosystem to inspire change.
- Excellent verbal and written communication skills with the ability to communicate at all interpersonal levels
- Passion for automating and improving processes, and the drive to adopt the latest technology tools.
- Customer first focus while working with internal and external partners.
- Flexible and have an open working style, with an ability to quickly establish trust and credibility.
- We are looking for high level of integrity, attention to detail, passion in providing this vital service to the platform and sense of urgency to “make things happen”.
Lead operations activities with partners in the areas of launch readiness, reporting/analytics, production support, customer care, program expansion Engage with cross-functional teams (e.g. Business Development, Product, Marketing, Engineering, AppleCare, Finance, Analytics & Reporting etc.) to facilitate the program. Provide day to day partner support and monitor overall performance and drive any issues to resolution Lead change. Work side by side with your team to find opportunities to automate, streamline, and optimize processes effectively within the Apple culture. Influence decisions and organizational change through collaboration, leadership and a customer-focused approach. Synthesize complex issues into a clear story and/or assess operational opportunities.
Education & Experience
Bachelor’s degree or equivalent desirable 5 years + experience in Operations, Partner Management or Program. Solid ability to lead a team and operate autonomously across multiple teams in a large organization.