Apple Support - Software QA Engineer

Austin, Texas, United States
Support and Service


Role Number:200236206
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal platforms, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple’s Shared Services QA team is looking for a motivated, creative, and quality results focused individual to join our team. You will be responsible for developing the test strategy, leading, and executing testing for internal and customer facing AppleCare applications and systems. This role can be located in Elk Grove, CA or Austin, TX.

Key Qualifications

  • 3+ years experience developing testing strategies, test plans and test cases
  • 1+ year experience with leading and coordinating testing efforts that include both internal and external partners
  • Detail-oriented, analytical, methodical and creative thinker committed to driving quality forward
  • Deep knowledge of software development lifecycle, testing methodologies, QA terminology and processes
  • Experienced in developing and maintaining effective working partnerships with Product Owners, Developers, and other project team members
  • Experience with automated testing including scheduling and reviewing automated test case runs
  • Able to effectively communicate and collaborate with remote team members. Comfortable with occasional work outside standard business hours
  • Demonstrates both foresight and flexibility in managing the testing of multiple simultaneous projects. Is skilled in adjusting to late changes and smartly redirecting focus
  • Excellent verbal and written communications skills
  • Experienced in delivering presentations, hosting meetings, and coordinating testing checkpoints


You will join a global team of passionate individuals responsible for the testing of internal and customer facing AppleCare applications. In this role you will own the testing for a subset or the entirety of an application. Working alongside project and development partners, you will create and execute on test plans with comprehensive coverage. Performing your own black-box testing, you will also coordinate testing performed by internal and external employees in addition to automated systems. A prime candidate for this position will be adaptable, results oriented, and maintain a calm and positive outlook on work within a fast paced environment.

Education & Experience

BS/BA or equivalent work experience

Additional Requirements