Product Manager, Product Customization and Engraving

Santa Clara Valley (Cupertino), California, United States


Weekly Hours: 40
Role Number:200256186
Apple is a place where extraordinary people gravitate in order to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! The Retail Online team seeks a seasoned Product Manager to create bespoke product customization features and surprise and delight our customers. In this role, you will collaborate closely within Retail as well as with Design, Engineering, Product Marketing, and Ops to help customer personalize their Apple products. This role will draw upon your extensive experience as a Product Manager to combine your technical fluency, strong sense of user experience, and business understanding to chart a vision, align your partners, and deliver flawlessly executing product launches.

Key Qualifications

  • Fluency in core e-commerce concepts like affordability, credit, payment systems, order fulfillment, supply chain, and then stitches across these capabilities
  • Highly analytical and able to find opportunities to influence multi-year product roadmaps
  • Ability to take product vision and turn it into a world class customer experience within the online platform as well as between online and physical store spaces
  • Technical mentality and ability to work closely with engineering partners to solve for system interdependencies, devise implementation strategies and refine scope based on concrete considerations
  • Works independently, but not alone, leading through influence and leading from the middle of the pack
  • Passionate about the customer experience and can focus on what needs to be done to improve it
  • Exceptional presentation and communication skills, with experience presenting to and influencing senior executives
  • Ability to take an undefined initiative, and creating structure to drive an effort among a team of cross functional people (formal project or not)


Own the Retail Online product customization process, while coordinating through Product Design, Marcom, and Engineering teams to drive the customer’s product journey Coordinate feature requirement prioritization across online teams from discovery through support Help manage design and development processes between various internal and external teams Represent business goals and feature solutions during product reviews with cross-functional teams; determines and drives relevant actions Act as a product surrogate for all non-disclosed product teams, while maintaining secrecy Optimize user experience through intuition, analysis of quantitative test data, and qualitative research/customer interviews Monitor the health of projects with the associated risks and implications to timelines; lead the resolution of cross-functional issues Maintain effective relationships with internal customer, external customers, and technical peers to support effective delivery and manage customer expectations Manage stakeholders' expectations

Education & Experience

BS/BA degree 10+ years of Product Management experience with at least 5 years leading product for a large scale direct to consumer e-commerce retailer. Experience with Omni-Channel retailers, a strong plus This role can be based in Santa Clara Valley or Austin, TX

Additional Requirements