Platform Specialist Manager
San Francisco, California, United States
Software and Services
The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are seeking a Platform Specialist with a real passion for customer excellence to join our Search Ads team to help businesses with promotion and discovery across Apple services. Platform Specialists at Apple are key contributors, responsible for building, maintaining and growing client relationships both in a pre- and post-sale capacity. We’re looking for a high-energy, collaborating, dedicated individual who is ready to take on new and exciting challenges, and make a big impact from the beginning. You have a consistent track record as an account manager in building and maintaining great relationships with performance advertisers in both the mobile and app developer space.
- Minimum of 8 years experience in a customer service capacity, successfully supporting sales and clients
- 3-5 years Management experience
- Extensive background servicing and understanding Performance Advertisers needs and expectations preferably in the search marketing ecosystem
- Strong knowledge of the mobile advertising landscape, specifically the gaming and developer space
- Familiar with the agency world, and comfortable with this interaction
Collaborate across the organization to provide a superior client experience in order to influence and drive the business forward Build a trusted relationship with the client, which may include developers, marketers and advertising agencies Collaborate with advertisers on the best and most efficient ways to optimize and maximize their campaign goals Use search marketing experience to drive efficiencies and steer advertiser strategy Build, shape and deliver campaign metrics to help grow the clients business Be an expert of the tools that are built to support the business Work closely with sales, marketing, research, product, analytical and operational teams to give guidance on what’s moving the industry
Education & Experience
Bachelors Degree in a related field, or equivalent experience.