Change Manager, Sales Channel Management, Cupertino

Santa Clara Valley (Cupertino), California, United States
Sales and Business Development


Weekly Hours: 40
Role Number:200270575
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a driver of change? Are you passionate about helping people adapt to process and system changes? The Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. At the end of the day, we are here to grow Apple’s business through partnering with our enterprise, education & channel sales teams, resellers, partners and carriers. Preferably with Salesforce experience, as part of the regional Business Process Re-engineering team (BPR), and broader WW BPR group, the regional change manager will focus on the people side of change, including business processes, systems and technologies impacting the teams in region. Working closely with the global change team, you will support the creation and a delivery of change strategies, and plans to help teams in region maximise their adoption of new solutions by honing methods of effective and sustained behaviour change. This is a great opportunity for someone who is looking to play a key role in implementing fast and effective change across regional and global teams in Apple Sales.

Key Qualifications

  • Knowledge and experience of implementing change management principles, methodologies and tools.
  • Strong understanding of how people journey through change, as well as the change process.
  • Experience of working in organisations with multiple routes to market.
  • Retail or Sales experience of key business processes such as; account planning, account management, sales finance programs (back margin, demand generation, and rebate programs)
  • Strong understanding of key concepts such a territory management, coverage planning and sales performance reporting.
  • Strong attention to detail.
  • Flexibility to work in ambiguous situations, highly matrix environments, and support other cross program work-streams, as necessary.
  • Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.
  • Exceptional written and verbal communication and presentation skills, to audiences of varying seniority
  • Excellent active listening skills
  • Good business insight and understanding of organizational issues and challenges.
  • Problem solving and root cause identification skills.
  • Past experience with developing communications and training material.
  • Able to operate at a strategic level and deep-dive, as needed, into operational / tactical detail.
  • Lead by example and support, encourage and develop team members.
  • Great teammate and able to work collaboratively with and through others.
  • High level of professionalism, energy and sense of urgency to make things happen.
  • Ability to establish and maintain trust, credibility and build strong relationships.
  • Ability to influence others and move toward a common vision or goal.
  • Resilient and tenacious with a propensity to persevere.
  • Expertise leading cross-functional workshops to drive consensus.
  • Ability to manage Apple, vendor, and consultant resources


Collaborate with business owners, process SMEs, and other stakeholders to review the current state against proposed future state processes & systems Participate in design workshops to assess change impacts, by conducting impact analyses and other change management assessments Collaborate with Regional SMEs to review global change impacts and assess regional differences Collaborate with global team to develop recommendations for addressing gaps change impacts Partners with other teams to support global and regional process harmonization activities, as necessary Review and updates change management plans with Global Change Management team Develop training and communication recommendations based on global change management strategy Review global training templates and strategies to assess what is needed to support users Manage vendor and consultant resources to support communication and training development Collaborate with regional SMEs to provide coordination and assistance with regional training deployment Support and engage senior leaders. Consult and coach projects teams and team leads Coordinate efforts with other specialists. Integrate change management activities into project plans.

Education & Experience

BA/BS or equivalent degree in Communications, Marketing, Business Management, Organisational behaviour or Industrial / Organisational Psychology or related discipline required.

Additional Requirements

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