Worldwide Reseller Operations Program Lead

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Role Number:200271946
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. WW Reseller Operations is a team within Apple's worldwide Sales and Operations Support organization at our headquarters in Cupertino. The WW RO team is the Global Route-to-Market leader for National Retail, Apple Premium Reseller, Telco, Distribution, Enterprise & Education Channels. WWRO is responsible for influencing global allocation & NPI strategy by representing the Voice of the Channel in Operations. WWRO also leads the global tools, process & people development needed to ensure our products are in the right places at the right time, supporting sales & our partners globally to achieve Apple’s financial goals. The worldwide Reseller Operations team (WWRO) is looking for an experienced and dynamic Program Lead to help manage Apple’s implementation of a large enterprise software suite. In addition to the project related responsibilities, this role will also play a key role in assisting our Central Planning team in both developing and implementing our long-term strategy across several programs within the WWRO organization.

Key Qualifications

  • Business Expertise
  • Deep knowledge of RO tools, systems, processes, and regional organizational structures
  • Good understanding of regional channel landscapes, partner supply chains, comms process etc
  • EOL/NPI/ATSI/LTSI process knowledge
  • Cross Functional Experience
  • Good understanding of SDM, Sales & DF&A processes and interaction points with regional RO and partners
  • Leadership/Ability to Influence
  • Ability to represent RO in cross functional settings
  • Ability to influence decisions during interactions with senior leaders
  • Courage to question, challenge & push-back appropriately while keeping Apple’s best interests in mind
  • Lead and influence internal RO team members to adapt to process/system changes
  • Program/Project Management
  • Ability to work with BPR and regional RO teams to create realistic timelines
  • Provide regular updates to regional and global teams on project progress, concerns/risk, help needed etc


Education • Bachelors degree, or 10-12 years of work experience in related field. • MBA with a focus in supply chain or finance a plus • APICS or PMP related training a plus

Education & Experience

Additional Requirements