ISE, System Experience — Senior User Studies Researcher

Santa Clara Valley (Cupertino), California, United States
Software and Services


Weekly Hours: 40
Role Number:200274208
The Intelligent System Experience (ISE) group is seeking a Senior User Studies Researcher to join our user studies team to help deliver the best possible experience for our global audience of iPhone, iPad, and Mac users. The ideal candidate is experienced in conducting human-centered research and analysis, is sensitive to different languages and cultures, and is passionate about improving Apple’s products for its global user base. You will serve as the users’ advocate, delivering an unbiased view of users’ needs and synthesizing data into insights and action items for our cross-functional project teams. You thrive in a fast-paced work environment, consistently delivering high quality results within project timelines, and always adapting to new requirements and directions.

Key Qualifications

  • 3+ years experience in human-centered research, both in conducting user studies and analyzing study data
  • Comfortable analyzing large amounts of qualitative and quantitative data
  • Able to produce meaningful visualizations and summaries of the data, and effectively present results to different audiences and across multiple media formats
  • Able to convey results objectively without being influenced by personal emotions, biases, and external forces
  • Organized, highly attentive to detail, and manages time well
  • Able to work independently as well as collaboratively with minimal supervision


The ISE User Studies team works closely with the System Experience and Input Experience teams. These teams manage many of the built-in features of iOS, iPadOS, and macOS including the home screens, lock screens, keyboards, and internationalization. As a User Studies Researcher on this team, you will: - develop and conduct Apple-internal in-person and remote user studies on iOS, iPadOS, and macOS platforms and features - primarily focus on extracting insights about usability and overall user experience from qualitative and quantitative data, and objectively presenting the findings to engineering, design, QA, and product marketing teams to help inform design decisions - monitor on-going user feedback and issues, and advocate for a large and diverse customer base As a member of our dynamic team, you will have the unique and rewarding opportunity to influence the direction of upcoming products that will delight millions of Apple customers around the world every single day!

Education & Experience

No specific education requirement, but 3+ years of experience conducting user research is required; and degree in human factors (HF), human-computer interaction (HCI), experimental psychology, engineering, data analytics, or equivalent, is preferred

Additional Requirements

  • - Preferred: degree in, or relevant experience with, human factors (HF), human-computer interaction (HCI), experimental psychology, engineering, data analytics, and/or user experience research
  • - Preferred: 3+ years experience using any data analysis and visualization software, and/or programming languages for data analysis (e.g. Matlab, JMP, SPSS, Python, R, Tableau, etc.)
  • - Preferred: experience using spreadsheet and presentation software (e.g. Numbers, Excel, Keynote, Adobe Illustrator, etc.)
  • - Working knowledge of statistics is a plus
  • - Fluency in one or more languages other than English is a plus