Global Pricing Operations Analyst- Services
Culver City, California, United States
Software and Services
The Internet Software & Services (IS&S) team at Apple provides customers around the world with access to an incredible collection of content and experiences across apps, music, games, fitness, movies, TV, news, books, iCloud, and more. We are looking for a talented and driven individual to join our global pricing operations team. The team is responsible for ensuring that the right content is available to customers for the right price, and that partners (e.g., app developers, music labels) are paid accurately. You will be responsible for implementing pricing changes and configuring pricing for new product launches. Work closely with product, business, legal, and engineering teams to ensure that customer and partner experience lives up to Apple’s exceptionally high standards, as well as keeping us contractually compliant. Does this sound like you? Join us!
- Desire to work in a hands-on, high volume, fast paced, and changing environment
- Strong analytical abilities and comfort working with spreadsheets
- Attention to detail
- Knowledge of SQL preferred
- Strong verbal and written communication skills
- Experience in planning and managing projects and good understanding of project management tools and techniques
- Ability to handle conflicts constructively
Opportunity to work on a wide variety of projects and support ongoing pricing operations tasks such as: - New product and feature launches - New country expansions - Special promotions and business development opportunities - Price updates due to business strategy, movements in foreign exchange rates, and tax changes - Partner payment updates due to contractual changes - Internal tool and process improvements You will become a specialist in how our pricing system works, understanding the sophisticated logic and calculations that it supports. You will use your system knowledge to find solutions to support business requirements, document those solutions, and implement them. Ensure our system setups keep us in compliance with our contractual obligations. Thoroughness and accuracy is critical to succeeding in this role. You will also be responsible for leading tasks relating to our pricing changes to ensure a quality customer and partner experience. This includes managing customer and partner communications, informing internal Apple teams of changes, and reviewing partner contracts. The pricing team interfaces with many different functions, you will need to build positive relationships and credibility across the organization. Other teams should view you as a specialist in the pricing system and processes. As you grow into this role you should become a go-to person for pricing questions. You will work on several projects in parallel, you will be required to have good time management and the ability to quickly switch between tasks. At Apple, we highly value innovation! You will be encouraged to make the team better by improving the team’s tools and processes.
Education & Experience
Bachelor’s degree, quantitative or technical field preferred
- AMPEng, AMPRailo