Product Manager - Internal Collaboration Tool

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number:200344317
Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll contribute here, whether you’re coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you’ll help design and manage the massive systems that countless employees and customers rely on every day. You’ll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers. The people here at Apple don't just build products - they also provide tools and services to enhance the way employees collaborate at Apple. We believe that the Apple Employee is the Apple’s first customer! The IS&T Collaboration & Productivity team equips Apple Employees with the tools, training, information, and support in order to efficiently coordinate, communicate, and collaborate across their many responsibilities each work day. Our main focus is simple: enable Apple Employees to be more productive.

Key Qualifications

  • Experience with defining business-critical systems and developing products which scale to serve the needs across geography and organization
  • Experience working with Global/Regional teams
  • Strong time-management and organizational skills, able to deliver multiple projects of varying lengths, while meeting quality standards and deadlines
  • Experience with Business Intelligence Tools (like Tableau) and conducting the analysis of data to advise both high-level strategy and day-to-day tactics
  • Proficiency in translating (qualitative) "wants and needs" from non-technical users into (quantitative) functional engineering requirements for Business and Technical Documentation
  • Unwavering ethics, inspiring ability to rally a team in the face of adversity, and unparalleled customer support focus
  • Experience with respectfully handling multiple commitments/critical issues with customers, internal leadership, staff and operations
  • Previous team leadership/management experience preferred
  • Previous experience as an Engineering/Technical Project Manager is a plus

Description

We are seeking a Product Manager who will be a crucial component of a unique team that is responsible for defining, researching, and delivering Collaboration and Productivity tools to all the Business Units at Apple. Some of the tools we deliver provide features to enhance large segments of our daily workflow; this includes tools built internally or externally, and focus areas such as Internal Collaboration, File Sync & Share, Chat, Content Collaboration, and Community Management. In this role, the Product Manager will be leading the creation of tools to support and reshape how employees meet and work together. As new business requirements evolve, this role will craft the story, explore alternative solutions and define the product strategy and vision! A successful candidate should possess finely-tuned Critical Thinking skills and have significant breadth and depth as a best-in-class Product Manager. In addition, you will: - Obsess over the Apple Employee user experience of IS&T Collaboration and Productivity tools/services - Navigate the product development lifecycle; including requirements collection, evaluation and analysis of tools/features, and company-wide deployment to users - Articulate sophisticated technical issues and organizational/political interdependencies in a cogent, concise, objective and timely manner to Executive Management - Thrive in a fast-paced and dynamic "startup" environment with minimal direction, agile responsiveness, limited resources, and a relentless demand for dispassionate critical-thinking and creative problem-solving - Influence multi-functional teams (and their leadership) across Apple to make decisions that enhance the productivity of the Apple Employee

Education & Experience

Bachelors or Master’s degree in computer science, information management, technical field or equivalent.

Additional Requirements