Sales - Area Sales Manager Manager
Kuala Lumpur, Kuala Lumpur, Malaysia
Sales and Business Development
The Apple Area Sales Manager (ASM) Manager is focused on growing Apple sales and solutions across a territory of retail locations by employing and further developing outstanding ASM staff, and delivering aggressive growth in sales. Additionally, the ASM Manager will work with store management and develop relationships that facilitate their ability to monitor the Apple business and ensure its continued growth. Along with the ASM Manager will be responsible for the creation of a culture of excellence and collaboration within ASM community.
Key Qualifications
- Proven track record of success in the achievement of targets.
- Superior training and coaching skills.
- Has a proven background in successful people management within a dynamic environment with multiple store locations.
- Superior communicator with an ability to interact in a multi layered personnel environment
- Understands solution-based selling.
- Understands how to grow a customer base and has demonstrated an ability to proactively discuss solutions to issues.
- Demonstrates ability to deliver time sensitive projects.
- Demonstrates ability to proactively diagnose and develop remedies or plans for solutions or opportunities.
- Possesses ability to offer superior customer satisfaction.
Description
Staff management
Hire and develop ASMs who will demonstrate a culture of excellence and collaboration.
Ensure ASMs are developing members of their virtual teams and Apple Champions, and are knowledgeable on all Apple products and promotions.
Maintain high levels of customer service, satisfaction and integrity, ensuring all ASMs act within the Apple code of conduct.
Provide performance management to staff as needed, in accordance with Apple guidelines.
Ensure consistent focus on training and career development for all staff.
Utilise business reporting to deliver effective rostering and staff improvements.
Champion ASM community and its needs with other parts of the wider business
Retail Sales and Service
Increase Apple sales at stores in assigned territory, meeting forecast hardware sell-through targets and attach rate targets on beyond the box retail solutions
Establish and maintain an outstanding relationship with in-store management
Establish communications between ASMs and in-store general and regional management
Implement and deliver Apple directed initiatives and leverage relevant strategies and programmes
Marketing and Communication
Work with ASM location store managers to develop and achieve improvements
Ensure that Apple product merchandising is executed according to agreed guidelines and standards
Work with Consumer Marketing team to implement proactive, measurable marketing programmes that drive sales
Apple Values
Actively practice teamwork, working within the Sales organisation and throughout other parts of the company to achieve results.
Take initiative and challenge the status quo.
Deliver more than the customer expects.
Be dependable and reliable – follow-up quickly and consistently.
Demonstrate a positive and approachable demeanour.
Ability to deal with ambiguity.
Drive for results.
Education & Experience
Ideally has a Bachelor’s degree in business management or equivalent education.
Minimum 8 years professional experience in channel management or you bring experience as an Account Executive for a technology based company.
Fluent in English. Other languages and local dialects will be a plus