Tmall - Readiness Program Manager

Singapore, Singapore, Singapore
Corporate Functions

Summary

Posted:
Weekly Hours: 40
Role Number:200418121
Be a key player in our e-commerce revolution. Get ready for your perfect job, one that encourages you to think strategically yet stay connected to our customers. Work with the Retail Online and Stores teams to help share the Apple experience with millions of online shoppers. Be part of the world’s most globalized online retailer and help architect our future. The Retail Online Store Operations team is responsible for the overall operations of the Online Stores in JAPAC, aligning people, process and technologies to ensure a frictionless e- commerce experience for Apple’s customers. We strive to deliver a world class customer experience to our Online customers across our new product introductions, Promotions and all year long on both Apple’s own Online store as well as our Partnerships’ stores (i.e. WeChat, Tmall) The Retail Online team is looking for a world class stitcher, a driven and passionate individual, who will relentlessly bring people together, see things with an end to end view, who is able to effectively engage with a wide variety of partners and influence change. This individual will work with worldwide and regional teams around the world to plan and execute new product introductions, promotions but also build new capabilities to delight our customers across Retail Online. This individual will also champion continuous improvement efforts to seek efficiency and effectiveness in all our activities. A maniacal attention to details is required, as we strive to execute flawlessly in order to offer the best customer experience when we launch new products or promotions.

Key Qualifications

  • Communication and Influencing skills
  • Ability to clearly present the thought process, have debates and ability to influence without authority. Experience presenting to peers and management will be instrumental to your success
  • Relationship Management
  • Outstanding EQ and partner management skills with cross-functional teams of all levels in a matrix organization
  • Strategic Thinking
  • Natural End to End problem solver, ability to connect the dots and manage project plans, timelines and risks effectively
  • Capacity to deliver results under very tight and fast paced timelines in a highly ambiguous environment
  • Strong Problem solving skills and attention to details
  • Ability to craft detailed execution plans for strategies with achievements, dependencies, DRIs, timelines and mitigation plan for execution risks.
  • Sharp eye for details with a “hands-on” and continuous improvement mindset to identify inefficiencies and design improvement solutions
  • Preferred Qualifications
  • Experience and knowledge of e-commerce and product management is a plus
  • Mandarin language skills preferred due to the requirement of the role, this person will need to converse in Mandarin on a daily basis

Description

In this role, you will quickly build your experience by being exposed to the breadth of Apple Retail Online’s Operations by handling new product introductions, promotions and be a subject matter representing Apple’s online customers in all Retail Online capabilities development. In a nutshell, your role is to bring the customer point of view to the rest of the cross functional partners, and stitch across multiple teams (i.e. Retail Customer Care, Partnerships, Market Development, Product, Legal, Government Affairs, Retail Fulfilment Operations, Engineering) within the Apple Retail Online eco-system to ensure all operational risks are deeply thought of and documented. Post promotion and product launches activities, you will be encouraged to devise and lead opportunities for business process improvements and influence internal change management.

Education & Experience

BS/BA degree required; MBA or advanced degree is a plus

Additional Requirements

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity! We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities! Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.