Product Quality Manager
Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. In this exciting and demanding role, the Product Quality Manager has overall responsibility for Accessories quality and works across multiple products, suppliers, management levels, and functions to ensure that the accessories fulfill the promise of Apple Quality and Apple Look and Feel.
Key Qualifications
- Expert quality management, planning, and engineering skills
- Domain expert for all things quality including Quality Plans, FMEA’s, auditing, corrective and preventative actions, and sampling methodologies for IQC, assembly, and OQC
- Demonstrated capability with quality statistical techniques including SPC, sampling AQL’s, and measurement system analysis
- Working knowledge of advanced quality techniques such as design of experiments, correlation analysis, and reliability analysis
- Basic understanding of metrology and GDT
- Discriminating eye for demanding cosmetic categorization and supplier inspection
- Keen problem solving analytical skills capable of getting to root cause quickly in challenging environments and with tight deadlines
- Effective interpersonal and communication skills with the ability to manage and drive issues to closure in a global organization
- High-volume manufacturing experience with a detailed understanding of production processes, testing, kitting, and packaging (e.g., consumer electronics, automotive, medical devices, etc.)
- Supplier management experience
- Thorough with excellent written and verbal communication skills; Mandarin is a plus
Description
- Highly visible individual contributor role that collaborates with all management levels from line supervision to executive management to ensure Accessories Quality
- Supports the New Products Introduction team by specifying and implementing the Product Quality Plan for new iOS accessory products
- Drives closure of technical operational issues related to SMT, Final Assembly, Test, and Packaging
- Drives supplier's performance improvement through objective measurement and analysis of production line yields, quality audits, reliability testing, and field returns
- Works closely with Asia-based Engineers to ensure that Product Quality Plan deliverables are understood and properly implemented
- Develops and enhances systems to ensure products are delivered with flawless cosmetics
- Uses lessons learned from previous programs to avoid pitfalls and shorten the production execution learning curve
- Leads sustaining quality improvement forums
- Calls out key issues and presents options for resolution to the cross-functional team and executive management
-Approximately 30% international travel
Education & Experience
BS in Engineering or related field.