Connected Media Triage Engineer
San Diego, California, United States
Software and Services
The Audio and Media Technologies (AMT) group provides the media foundation across all of Apple's innovative products, including iPhone, AppleTV, Apple Watch, iPad, iPod, and Mac as well as professional and consumer applications from Final Cut to iTunes and iWork. AMT takes the media experience to the next level on iOS, tvOS, watchOS, macOS, Windows, and third-party platforms. The Connected Media team within AMT is responsible for triaging internal and customer issues, developing automated tools and platforms, and ensuring overall quality within the organization. Our organization is responsible for AirPlay, CarPlay, Printing, and other media-related technologies. We are looking for a proficient, observant, and analytical engineer screen incoming issues and implement processes/tools to support this effort. In this role, you’ll be a key contributor during all stages of software development. This is an opportunity to work in a very versatile team, in a position where your work will change millions of lives. Experience with media systems is preferred.
- Ability to debug complex software systems
- Desire to work across teams to get to the root cause of issues
- Curiosity to ask questions
- Experience with developing tools to automate manual tasks
A successful candidate for this role is a self-starter with excellent communication skills and attention to detail. The fast-paced nature of the job requires a candidate who can work well under pressure and quickly adapt new technology into effective issue diagnosis and triage. The candidate will be on the front line triaging reported issues for the team and will need to quickly and efficiently analyze and debug the problems for further disposition. You will gain encyclopedic knowledge of our area of focus and bugs in our components. We are seeking someone who is intensely curious yet focused on delivering results in a timely manner. The ideal candidate will be highly technical, creative, motivated, and focused on achieving quality results.
Education & Experience
B.S. in Computer Science preferred or equivalent experience
- Desired Skills/Experience
- - Experience with media systems
- - Familiarity with software debugging through logging.
- - Familiarity with the Apple software process / ecosystem
- - Experience in a role that required troubleshooting customer issues.
- - Familiarity or functional knowledge in Python is a plus