ServiceNow Developer, Employee Experience & Productivity
Austin, Texas, United States
Software and Services
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Apple Information Systems and Technology is looking for a highly motivated ServiceNow Developer to build a world class support experience for employees. The developer is responsible for design, development and support of the on-prem ServiceNow application.
Key Qualifications
- 3-10 years of experience building and supporting enterprise scale applications
- 2 to 3 years of experience on ServiceNow scripting/javascript
- Configuration/customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc…)
- Thorough functional understanding of IT Service management or HR service delivery (HRSD) or Customer service management (CSM)
- Hands on experience of REST (JSON) based API implementation
- ServiceNow Application Developer certification is a plus
- Excellent verbal and written communication skills
- Excellent analytical and problem solving capabilities
- Good Collaboration skills and teamwork ethic
- Attention to details and commitment to quality
- Strong work ethic, self-motivated and well-organized
- Ability to perform under pressure and tight deadlines
Description
In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow module
Responsibilities include:
* Understand business requirements for ServiceNow
* Provide design and technical solutions for ServiceNow implementation
* Provide guidance on technical questions related to ServiceNow implementation
* Provide end-to-end product architecture to ensure scalable, high performance landscape
* Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies
* Participate in sizing the application for future growth and scalability
* Perform technical configurations, application maintenance and house-keeping activities
* Design security of the application, and own data security function
* Configure alerts and baseline SLAs
Education & Experience
BS Degree in Computer Science or equivalent years of experience.