SAP Engineering Manager, Enterprise Systems

Austin, Texas, United States
Software and Services


Weekly Hours: 40
Role Number:200547635
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you deeply accountable for your work? Your passion for product ownership and track record will prove critical to your success on our team. SAP Engineering Manager is a position within the corporate Information Systems and Technology (IS&T) SAP team and this position will be responsible for managing the SAP SM team along with its associated portfolio. You are a self-directed and motivated individual, with strong SAP SM (Service Management) skills and SAP R/3 business process and configuration experience. You will need to have both business process skills as well as technical leadership skills, to be able to design and implement secure, scalable and sustainable solutions. It also requires the ability to lead a team of highly motivated engineers who create process flows, functional specifications and work with both onsite and offshore resources to build and test solutions, solve problems and resolve issues under pressure to meet timelines and present solutions to multiple levels of management. You will be required to engage with Business and BPR partners to strategize and prioritize projects and work along with them to ensure the projects and programs are implemented on time as per Business priorities. This is a tremendous opportunity for someone who has the ability to own and drive initiatives and a passion to work in a highly integrated global solution platform. Be ready to make something great when you come here. Dynamic, inspiring people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same passion for innovation also applies to our business practices - strengthening our commitment to leave the world better than we found it. You should join Apple if you want to help deliver the next amazing Apple product.


The SAP Global Systems team within IS&T runs the Operations and financial transactional platform that powers all of Apple functions such as Sales, Manufacturing, Distribution, Service and Financials. You should have in-depth knowledge of the latest SAP landscape, Customer Service module and its integration with other modules with end to end service flows. Ideally you should have gained hands-on experience during prior project implementations. You should be familiar with SAP S4 HANA and related new generation technologies. As SAP Service solutions manager, youʼll be working closely with our business and functional teams to provide systems solutions and craft program roadmaps while leading a group of motivated individuals. This is a management position that will support several business critical projects. While developing your team and leading their deliverables, you will have some similar projects of your own. You will be encouraged to effectively influence the team and consistently balance your and your teamʼs work for the best results. This role is an opportunity to do more than you ever thought possible, while making impact on globally recognized products and brand.

Minimum Qualifications

Key Qualifications

  • 12+ years of SAP experience in the service management domain (service notifications, service contracts, quotes, order generation and processing, pricing, contract management).
  • 5+ years of experience in leading SAP functional teams of 5 or more Participated or led planning and implementation of companyʼs transition from ECC to S4 HANA especially in service management domain
  • Validated ability to encourage, train and mentor team members in more than one SAP functional area
  • Experience and understanding of hi-tech industry SM business processes areas such as warranty claims management, service repair models and service contract management along with cross module integration such as sales(SD), logistics(LE) and finance(FI)
  • Exposure to SAP solution design and good understanding of industry trends and technologies such as Business Rules framework, Enterprise Portal, iOS, UI5, Fiori, Webdynpro
  • Familiarity with optimization/solver algorithms and machine learning topics is a plus
  • Experience with B2B systems integration with business partners outside of Apple such as 3rd party logistics partners, repair depots, authorized service providers and insurance partners.
  • Strong analytical, technical and problem solving skills with ability to collaborate with SAP functional, technical and global design teams
  • Strong verbal and written communication skills in order to provide clear and concise communication to technical and non-technical multi-functional teams
  • Experience working in a complex landscape of SAP and non-SAP solutions such as enterprise portal, event management, e-commerce portals using technologies such as SoA, RFCs, PI, Webservices and EAI is preferred
  • Self starter with a good work ethic and leadership skills who will be a role model to others on the team
  • Foster creative thinking, problem solving skills and collaboration with multi- functional teams in a fast paced environment
  • Ability to work effectively in ambiguity across business and IT teams. Able to plan and run multiple projects/initiatives simultaneously
  • Able to get into details of technical solutions and business requirements as required
  • Experience in running a global and diverse team
  • Excellent verbal communication and negotiation skills, in addition to the ability to deal effectively with ambiguity and drive consensus with key constituents

Preferred Qualifications

Education & Experience

Masters/Bachelors Degree in Computer Science, Management Information Systems or equivalent. Masters in Business Administration (MBA) or Masters in Operations in Engineering is a plus 12+ years of SAP experience in the service management domain

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.