Live Media Encoding Site Reliability Engineer

Irvine, California, United States
Software and Services


Role Number:200554125
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something — you'll add something. Apple Vision Pro is a revolutionary spatial computer that seamlessly blends digital content with your physical space. It will allow us to do the things we love in ways never before possible — all while staying connected to the people around us. We are looking for a Live Media Encoding Site Reliability Engineer with a track record of delivering outstanding encoding support for media productions. You would be responsible for the technical operation and management of live HW/SW media encoding infrastructure present in event-site mobile data centers, flypacks, and operations centers. This go-to technician would identify future production trends that would ensure the media encoding systems always exceed the meticulous quality standards and technical performance benchmarks required of Apple production. If working with groundbreaking technology and supporting amazing productions sounds familiar and invigorating, this could be the opportunity you’ve been working towards!


Come join a team of technical and creative partners working on a wide variety of projects for Apple. In support of these efforts, you will exercise your previous hardware and software engineering expertise for initial system design, performance benchmarking, deployment, on-site user operation, and post-operational support of successful media encoding systems used in content production. You will work closely with media encode and processing software development teams to bring media encode and compute into a hardened and operational production hardware service. As such, you will be leading the full-uptime performance of the media encode stack during live events. As a primary technical resource for each event, you will find yourself actively involved with the technical care & operation of 24/7 uptime media processing and encode infrastructure in highly dynamic and time critical production environments. You will be encouraged to solve complex technical challenges in real time, while working closely with production staff to clearly communicate issues and offer solutions on the fly. You will also serve as a domain guide and a savvy, hands-on technician in your field, keeping up on the latest and greatest in compute technology to engineer improvements to current workflow, bring up of R&D and test systems, as well as work with a wide variety of internal and external engineering teams and technology vendors to drive innovation in next generation media production capabilities.

Minimum Qualifications

  • 5 years working in the following areas:
  • Maintaining and operating successful, carrier grade media encoding and transmission pipelines for live sports and entertainment events.
  • Hardware engineering experience with ground-up build proficiency for systems containing high bandwidth NICs, CPU, GPU clusters, along with strong supporting SW development knowledge of kernel, driver, networking and OS configuration and performance tuning.
  • Conducting pre-event quality control and performance benchmarking of all encoding SW/HW prior to 24/7 uptime deployments.
  • Hands on operational experience and technical expertise working with media streaming protocols such as RIST, SRT, Zixi, AAC
  • Live broadcast environments and operational workflow for high profile event productions.
  • Technical commissioning, user operation, and in-situ solving of hardware, software and protocols typical of media production environments.
  • Excellent solving skills while under time and resource constraints with strong prioritization and triage skills.
  • Working in international, highly metropolitan locations as key technical production staff. This role may require 50% travel both domestically & internationally.

Key Qualifications

Preferred Qualifications

  • Expertise in Encoder SW/HW development. Applied knowledge in building or maintaining compute infrastructure: high bandwidth NICs, CPUs, GPUs, Ubuntu, SW drivers
  • Ground up build, performance benchmarking, and reporting experience of compute infrastructure development
  • Expertise in Linux & CLI environments for system configuration and management
  • Expertise in MacOS environments for system configuration and management
  • Expertise in CICD configuration deployment
  • Strong IT skills as applicable to typical media production engineering tasks - Layer 2 and Layer 3 IP networking and standards, IPv4 addressing, multicast routing, PTP, SNMP, and IGMP/PIM
  • Familiarity with SMPTE 2110 IP audio and video workflows
  • Experience in REMI (remote integration) based production environments
  • QC of media signals in a media production environment for noise, compression artifacts, sensor based issues, quantization errors, aliasing, audio/video sync, etc.

Education & Experience

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.