Operations - Services Lead
San Diego, California, United States
Corporate Functions
In RE&D, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s workplaces and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world!
Description
We are seeking a dynamic and experienced Operations Services Lead to oversee the efficient operation of our facilities, as well as the delivery of exceptional Service’s to our clients. This role requires strong leadership skills, expertise in operations, and a customer-centric approach to service delivery. The ideal candidate will be responsible for:
Engaging in daily operations, monitor key performance indicators, and optimize processes to achieve efficiency and quality.
Identifying areas for improvement in operations and client management and recommend changes.
Developing and maintaining operational policies and procedures with a focus on customer experience and SLA adherence.
Coordinating cross-functionally with other services lines (i.e. Projects, EH&S, and Security) to develop end-to-end formal processes.
Preparing reports and analysis on operational policies and procedures with a focus on SLA adherence.
Assisting in ensuring compliance with industry regulations and quality standards.
Collaborating with colleagues from diverse locations to share/implement best practices and ensure consistent service delivery.
Establishing dashboards to monitor and track SLA’s.
Managing internal and external relationships in support of programs.
Minimum Qualifications
- 5 - 7 years of of hands-on experience working in a fast-paced multi-facility corporate environment, with a focus on providing the best in class service
- High School Diploma or G.E.D.
- Valid Driver’s License
Key Qualifications
Preferred Qualifications
- Good verbal and written business communications skills
- Solid understanding in the use of computer tools such as productivity software, e-mail, and databases
- Pro-active self-starter, analytical, and ability to work independently and with a team.
- Strong work either with uncompromising integrity.
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.