Sr. Product Operations Manager, Marketplace Platforms and Technologies
Cupertino, California, United States
Marketing
Apple’s app ecosystem has helped creators, dreamers, and learners of all ages and backgrounds build a brighter future and a better world with their innovative apps. Apple’s ongoing investments in a wide range of tools, technologies, and services to build high-quality apps, reach Apple users globally, and seamlessly sell goods and services has enabled countless new companies, spawned new industries and created millions of jobs. A significant driver of the global economy, the App Store has facilitated over $1 trillion in developer billings and sales in 2022 alone, rewarding developers and entrepreneurs for their hard work and creativity. And we believe we’re just getting started!
We are seeking an experienced product operations manager to drive features and operations that help expand the marketplace platforms business. Apple’s foundational technologies help developers build, grow, and scale apps and app marketplaces — including programming languages and development tools that make it easy to build apps for Apple’s ecosystem, specialized software development kits with over 250,000 APIs, beta testing services and feedback programs, distribution via marketplaces and web, and so much more.
Description
Join the Product Operations and Tools team to lead complex cross-functional projects to operationalize new product features across all existing and new platforms. You will partner with Product, Business, Design, Legal, PR, Engineering etc. to drive alignment across cross-functional business teams, implement new business operations and lead product delivery through seamless feature launches.
What you will do:
- Define and build operations to develop and launch Apple’s app ecosystem product features, across existing and new platforms
- Partner with product and design teams to translate product vision into operational requirements and features, and partner with engineering teams to develop these features
- Define and implement new processes and operations needed in support for new product features; Partner with key decision makers across business teams to define short and long term solutions to any operational challenges
- Develop requirements and work closely with engineering teams, to build and deploy tools and systems to support new product features
- Ensure cross-functional business partners are aligned on the key objectives of the product feature and its roll-out
- Develop new processes in support of launching and sustaining new product features and work with business teams to develop resources and information required to support new products (training, playbooks, process documentation, resolution paths, FAQs, etc)
- Plan and drive global pilots and product launches, in partnership with cross-functional business teams, product management and engineering
- Partner with business teams to track product-related challenges, and feature enhancements for future development.
Minimum Qualifications
- 8 years of experience in business operations or product management
- 5+ years of relevant experience in management consulting or at a high-growth technology firm
Key Qualifications
Preferred Qualifications
- Undergraduate degree in Business, Information Systems, Computer Science, or related field
- Experience in identifying business needs and developing use cases for complex products
- Ability to establish new processes across cross-functional business operations
- Experience working in business operations or product management in Digital Media/Entertainment/ Mobile Gaming
- Experience working on a global scale across all levels of the organization and managing the implementation of complex projects
- Experience with full product lifecycles including planning, prioritization and development, and leading go-to-market operations for new products
- Experience working with executive and senior level stakeholders
- Experience contributing to discussions about technology and strategy related to a product
- Ability to define and develop technology solutions working with internal and external engineering teams
- Ability to synthesize large amount of information and data to create a clear story digestible to different types of audience - business, engineering, executives etc
- Ability to identify and mitigate project risks effectively
- Excellent business sense, project management skills, relationship management skills, and the ability to understand and resolve complex business issues
- Excellent communication skills (written and verbal) and presentation skills
- Have an enthusiastic outlook to problem solving and willingness to adapt in a highly demanding, collaborative and fast-paced environment with rapidly changing direction and new challenges
- Knowledge of iOS, macOS and App Store
- Advanced degree a plus
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.