Senior Software Engineering Manager, Customer Experience Technologies
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to do your best work and there's no telling what you could accomplish. Asia Pacific Information Systema and Technology (IS&T) team builds systems for the most dynamic and versatile business teams at Apple. We work on many high-impact projects that serve various Apple lines of business. We use the latest technologies and are constantly opening up the boundaries.
We are hiring a Senior Software Engineering Manager for Customer Experience Technologies.
Be ready to make something great when you come here. The people who work here have reinvented and defined entire industries with our products and services. The same passion for innovation also applies to our business practices - strengthening our commitment to leave the world better than we found it.
• We are looking for an experienced leader who brings their passion for building incredible teams to deliver the next generation of customer systems technology.
• The ideal candidate will be a self-driven, technically strong individual who sees challenges as a motivation; a collaborator and problem solver with strong cross-functional partnerships and leadership skills.
• A strong background in development, implementation, security fundamentals and operational experience is required for this leadership role.
• You will be responsible for driving innovation, ensuring high-quality software delivery, and managing the full lifecycle of projects within your domain.
• You will be responsible for the architecture, design, development and deployment of custom applications, software packages and/or cloud-based solutions.
• You take a natural deep interest in working closely with business to provide feedback to product teams and influence future product features and technology roadmap.
• You will be managing, motivating and providing technical guidance to a team of software engineers and functional business analysts to draw out their best work will be key to success.
• You will represent the team and remove hurdles to enable each team member to operate at the highest level of efficiency and productivity.
• Creative thinking, strong problem solving, excellent communication skills and the ability to collaborate with multi-functional, global teams in a fast-paced environment will be meaningful attributes to possess.
- 10+ years of management experience in software application engineering. Proven experience in growing and guiding a software development organization through productive critique, evangelism, guiding, training and coaching.
- Extensive experience working in a matrix environment, proposing, negotiating, managing business and technical partners to get things done.
- Experience in building and running micro services in a polyglot environment, with technologies like Java, GO, Spring, Swift, Angular, Kafka, Elastic & Kubernetes. Track record in delivering customer facing and business critical applications.
- Strong business mindset - ability to grasp business needs, translate into technical needs; ability to communicate complex technical concepts to business leaders.
- Ability to communicate with senior executives and business stakeholders. Proactive communicator, with experience guiding strong results from organisations that span geographic boundaries.
- Ability to design large-scale applications with excellent run-time characteristics such as low-latency, fault-tolerance and availability.
- Ability to review designs and code, provide meaningful feedback, and detail oriented to follow-up on all technical topics.
- Ability to communicate with large multi-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules, etc.
- Ability to make right trade-off choices when dealing with functional complexity, conflicting priorities and bold schedules.
- Ability to work under pressure and manage difficult situations in a fast paced work environment.
- Exposure to CRM for services and sales, and Contact Center technologies.
- Passionate about operational excellence and user experience in products and services.
- Enjoy managing the performance of team reporting to you, and value mentoring key talents.
- A learning attitude to continuously improve self, team and the organization.
- A people person