Developer Support Operations - Apple Services Engineering

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Apple Services Engineering (ASE) first delighted users with downloadable music in April 2003 The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries! It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Services - App Store, iCloud, Apple Music, TV+, and many more - are the most exciting and dynamic in the world. Our teams work together to craft products and experiences that impact people’s lives in ways they could not have imagined. We’re looking for someone with a passion for apps, customer experience, and the quality of content and service synonymous with Apple. The right candidate for this role understands what differentiates Apple and a great developer experience. If you are interested in enabling Apple’s services to operate successfully around the world, this role may be for you!
This team manages developer support and operations inside the Apple Services Engineering (ASE) organization, collaborating extensively with a wide range of cross-functional teams like AppleCare, business management, engineering, marketing, project management, and developer relations. Areas of focus include App Store Connect, TestFlight, and the App Store. As part of this role you’ll work across engineering teams to develop handling for support at scale with organizations like AppleCare for new developer facing features, requirements, and regulations. You’ll attend engineering design reviews and project meetings for new features advocating for the developer experience throughout the process. In our programs, there is never a playbook. You must be comfortable operating in new and unfamiliar areas, quickly building competence to bring insights into your work, and making decisions. You should be motivated to build strong relationships, influence, and credibility across an organization. We’re looking for someone who will bring passion for the developer experience, identifying opportunities, and prioritize concerns and issues affecting developers. Does this sound like you? Join us!
  • 2+ years of continuous and current industry experience in a customer and/or engineering support role
  • Experience managing projects or programs in the field of support or production operations
  • Effective at issue and trend detection and demonstrated creative approaches in identifying solutions.
  • Outstanding communication and presentation abilities, written and verbal, to all levels of an organization.
  • Self-starting, self-motivated, self-directed, and self-sufficient.
  • BA/BS or equivalent experience is preferred.
  • Experience managing support processes at large scales for products/systems
  • Demonstrated excellence in building strong relationships across an organization
  • Experience with digital content distribution or development experience on Apple platforms
  • Experience working on Trust and Safety or legal and regulatory initiatives.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $129,600 and $236,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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