Engineering Project Manager (Software Engineering Applications), IS&T Enterprise Systems

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Apple is a place where extraordinary people gather to do their best work! If you’re motivated by the idea of making a real impact, and joining a team where we pride ourselves in ensuring Apple business keeps running, this might be your dream job! Apple’s Information Systems & Technology (IS&T) organization manages key business and technical infrastructure at Apple that influences how orders are placed, overall customer experience with orders, subscription renewal, and much more. We are looking for a FileMaker development lead who loves to get hands-on while driving day-to-day operational excellence and offering the highest service levels to our business partners. Be part of a team that prides itself in keeping Apple business running, be involved with systems modernization, and will have significant opportunities to make a difference.
As FileMaker development lead, bring strong aptitude to solve support issues across a large array of FileMaker solutions, leading and extending the skills of other developers. RESPONSIBILITIES INCLUDE: Effectively communicate with team members and business stakeholders to establish clear expectations regarding timelines and the scope of work. Triage support issues and assign them to appropriate team members. Work on support issues - troubleshoot and resolve them (including design, development, testing). Handle multiple support issues simultaneously with changing priorities and drive them to closure. Take the lead in planning and implementing new initiatives. Establish relationships with various business collaborators and ensure good communication about issues and initiatives. Drive initiatives to improve efficiency / productivity. Monitor and identify trends for issues and implement solutions by performing root cause analysis. Monitor and run critical operational metrics effectively.
  • 5 years of project management, preferably in an agile system.
  • FileMaker development experience in relationship diagrams and scripting.
  • Experience with setting up and configuring multiple FileMaker servers.
  • Experience with programming database-driven websites, preferably with PHP.
  • Hands-on experience to troubleshoot production support issues.
  • Experience in partnering with teams both internal and external.
  • Bachelor’s degree in a technical/scientific discipline or equivalent work experience
  • 8+ years of FileMaker development experience in highly complex relationship diagrams and extensive scripting.
  • Experience with eCommerce systems and/or with the Laminas framework would be a significant advantage.
  • Integration experience with other systems, especially Salesforce, MySQL, and SAP, is a plus.
  • Strong aptitude to be hands-on to troubleshoot production support issues.
  • Ability to identify potential issues within data.
  • Excellent problem-solving skills and the ability to drive issue resolution across teams.
  • Self-motivated, thorough, and sensitive to established schedules and scopes.
  • Ability to establish & maintain relationships with various business partners.
  • Excellent verbal and written communication skills across all levels of the organization.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $248,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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