AppleCare Product Manager, APAC
Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
As part of the Product Management team within the AppleCare Business Development Organisation, we are strengthening our team and we are seeking a dynamic Product Manager to support and drive initiatives in EMEIA. We feature a collaborative environment with creative, smart people and ground-breaking technologies.
You need to be organized and proactive to the challenges of a fast-moving environment with ability to handle ambiguity and create structure.
You will be responsible for leading the planning, development, implementation and measurement of products, programs, and services that support an exceptional experience for Apple's customers, resellers, and third parties. You possess strong analytical skills to understand trends in service and customer behaviour. You will drive project execution, drive growth, increase operational efficiency and leverage cross company functional areas.
You will focus on innovating the AppleCare product line through the development of new features and the creation of exceptional customer experiences. You will drive assessment and due diligence discussions and project manage launches.
You will be driving initiatives mostly in APAC but sometimes these have global reach. Flexibility required to suit APAC and occasional EMEIA/AMR working hours.
Essential Duties and Responsibilities:
Lead product/project lifecycle including strategy, objectives, timelines, product definition and project plans.
Own all aspects of new product development and launch in region, collaborate with internal partners to ensure that strategy is aligned with the goals of AppleCare, Product Marketing, Finance and Operations.
Utilize multiple methodologies to launch products and drive enhancements throughout the lifecycle. Perform Post Mortem.
Develop regional product launch schedules to ensure NPI readiness.
Own end to end product life cycle including concepts, innovation, launch & sustaining.
Build strong relationships to successfully influence and manage escalations.
Manage project risk throughout the life of the product launch.
Own process improvement and develop solutions that target root causes.
Represent the business in formal business requirement writing .
Key partner working with IST and BPR through the design, development, testing, cutover and production phases.
This job is extremely cross-functional and requires strong and effective communication to manage, motivate and influence large teams with competing priorities.
- Hands-on Project Management experience during all phases of the development cycle
- Excellent social and oral/written communication skills, with experience presenting to multiple teams and leadership
- Independence, resourcefulness and out-of-box thinking
- Proven ability to manage to deadlines, attention to detail
- Business acumen
- Excellent organizational and documentation skills
- A minimum of 5-7 years of professional experience with a Bachelor’s degree; or 3-5 years and a Master’s degree
- Hands-on Product Management experience
- Experience in the consumer electronic insurance industry or in partner management
- PMP (or equivalent)
- Passionate about providing an outstanding customer experience
- Analytics experience
- Ability to deal with ambiguity, making decisions on limited information
- Ability to identify potential challenges / roadblocks in advance and offer potential solutions, a pro-active approach
- Understanding of Apple’s upstream and downstream systems
- Possess a moderate level of system & technical proficiency (e.g. SAP)
- MBA