Performance Analyst, Apple Store Online, EMEIA
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online (ASO) team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The Apple Store Online Performance and Planning team is responsible for understanding the Apple Store Online Commercial Performance in order to shape future decisions with initiatives, campaigns and programs.
This role will use and analyse multiple sources of data in order to report performance results, weekly executive reporting on key business KPIs, identify trends and actionable insights that support decision-makers across the Apple Store Online Commercial Team. You will focus on developing and presenting ASO Business Analytics, insights and reports across all Apple Store Online markets, segments and platforms in EMEIA. The role will require business reports being generated (Excel, Keynote, Tableau) for ASO and cross functional retail teams. In pursuit of this, the role will also be required to:
- Provide insights on ASO customer behaviour to key local and global business partners
- Develop and maintain relationships with a core group of business stakeholders and build strong regional relationships with the global analytics function
- Work cross functionally and collaboratively with Retail teams to build a consistent story on trends and insights
- Relevant analytical experience clearly demonstrating the ability to analyse and manipulate data in Excel; experience of Tableau a plus
- Experience of effectively interpreting large, wide-ranging data sets and creating effective insights through succinct and astute visualisation with Excel and/or Tableau
- Accomplished presentation and communication skills, being able to tell your story in a structured way to variable audiences and across multiple platforms
- Commercial focus and mindset
- Driven self starter; Inclination for problem-solving;
- Strong mathematical acumen
- Critical thinking; Ability to write comprehensive insights
- Ability to design rich data visualisations in Tableau to communicate complex ideas.
- Experience with web analytics tools like Adobe or Google Analytics
- Highly proficient with Microsoft Excel and Strong in Keynote
- Strong command of English (2nd language would be a plus), both written and spoken