Sales Manager, Retail Business
The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Apple Retail leads the way in introducing customers to how Apple can help them start, grow and evolve their businesses. Our dedicated Business teams foster meaningful relationships with both new and existing customers. We ensure all customers that come to us with business needs have a personalized experience that matches where they are in the journey of growing their business with hardware, software and services that can take them further.
We are seeking a strong sales leader with a proven track record of exceeding goals and developing talent. The ideal candidate will have demonstrated ability to inspire and manage successful sales teams in a performance based environment.
We develop relationships with Small and Medium sized Businesses (SMB) to transform the way people work and experience our products and services. The role requires leading strategic account management and delivering on plans through your sales team with a goal of growing Apple's share in the SMB space.
To realize this goal, we build strategic engagements plans, develop team sales strategies - at all levels from tactical to strategic. We ensure that Apple services, product knowledge and offerings are implemented to the highest standard. We collaborate to create plans that scale the business and adoption of the Apple ecosystem through partnerships with peers and leadership.
This leader will build, develop, implement and manage a structured sales team to align to Apple's strategies with an outcome to increase customer growth and retention. You will inspire and influence your team through engagement and leadership to drive performance, sales and team culture.
RESPONSIBILITIES:
- Craft and implement strategic sales plans to meet and exceed sales targets, focusing on expanding Apple's SMB customer base and deepening engagement with existing relationships.
- Inspire and Drive solution-based selling, relationship management, and ecosystem expansion to optimize customer retention and grow revenue.
- Tailor sales strategies to resonate with customers across various segments, whether in Retail, B2B, or Contact Center environments.
- Inspire and guide your sales team, creating a culture of high performance, accountability, and continuous learning.
- Provide mentorship and coaching to team members to enhance their selling techniques, relationship-building abilities, and overall effectiveness.
- Foster collaboration and encourage sharing of standard methodologies across teams and partners.
- Continuous monitoring and assessment key performance indicators to evaluate both individual and team success.
- Offer consistent recognition to celebrate achievements and reinforce positive behaviors.
- Identify areas for improvement and implement timely coaching, ensuring that all team members are aligned with overall sales goals.
- You empower others to learn, to be curious and ultimately, share your passion for the Apple story all while doing their best work.
- 5+ years of experience motivating direct reports and developing sales teams, with a successful performance history of delivering results aligned with organization goals.
- 5+ years of experience leading SMB inside sales environments in teams/markets, with a demonstrated track record driving customer retention and growing customer spend.
- Excellent interpersonal and communication skills, proven ability to clearly articulate strategy, providing constructive observations, and addressing team needs and fostering a collaborative environment.
- Proven ability to build rapport and lead others effectively.
- Demonstrated experience in developing individuals to meet goals in a performance based setting.
- Proficiency in analyzing sales data and using insights to make strategic decisions and drive team performance.
- Proficiency with sales tools and Customer Relationship Management (CRM) systems, with proven ability to use technology to streamline team workflows.
- Experience working within a complex organizational structure, with the ability to effectively collaborate with peers and partners across various functional departments.
- Self starter with a proven track record of delivering high impact results.
- BA/BS degree, MBA a plus.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.