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Customer Service Support Specialist(Tmall Chat), Retail Customer Care
Support and ServiceApr 03, 2025Shanghai- Role Number: 200593592
- Weekly Hours: 40 Hours
At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage, and encourage – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! Retail Customer Care team is Apple's eCommerc...
Submit Resume- Role Number: 200587020
- Weekly Hours: 39 Hours
At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impact with our customers. Building this environment starts with you! The AppleCare Global Vendor Strategy (GVS) team is seeking a Vendor Alliance Manager (VAM) to support our EMEIA Region with capacity planning and with strategic relationship management of our outsourced supplier network. The VAM is also a regional poi...
Submit Resume- Role Number: 200582440
- Weekly Hours: 39 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming innovative products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are looking for a Support Advisor to join our Apple Business Support (ABS) team.The ABS team responds to and handles technical requests from both high profiled business and education customers around the globe as well as Apple’s growing presence of pro-user customers. The primary functions include providing both phone and email support to Apple’s customers...
Submit Resume- Austin
- Role Number: 200591437
- Weekly Hours: 40 Hours
AppleCare Support Engineering is a fast-paced, dynamic organization responsible for bringing remarkable support strategies to life by collaborating across AppleCare, SWE, and Marketing. This organization is responsible for understanding the “why” of every customer contact and delivering an integrated, world-class experience. Product Readiness, Response, and Tier 3/Tier 4 level Technical Support are all part of this vast organization. We are looking for an experienced project manager capable of leading multiple initiatives of varying scale, complexity, and focus. This role will partner dir...
Submit Resume - Sunnyvale
- Role Number: 200587323
- Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. AppleCare Digital is seeking an Analyst to help drive platform and product operations for generative AI initiatives in our customer-facing support apps. The role will focus on implementing and analyzing the performance of generati...
Submit Resume - Role Number: 200587321
- Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. AppleCare Digital is seeking an Analyst to help drive platform and product operations for generative AI initiatives in our customer-facing support apps. The role will focus on implementing and analyzing the performance of generati...
Submit Resume- Role Number: 200594755
- Weekly Hours: 40 Hours
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! As a part of the AppleCare Support organization, your rich analytics skillset and tech stack will drive outstanding customer support experiences while also identifying cost-saving measures and organizational improvements. To...
Submit Resume- Role Number: 200594584
- Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. AppleCare Digital has an opening for a Product Manager to manage a subset of content management products and services that enable Apple content creators to build, edit, publish, & deliver amazing support experiences. Content manag...
Submit Resume- Role Number: 200594583
- Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. AppleCare Digital has an opening for a Product Manager to manage a subset of content management products and services that enable Apple content creators to build, edit, publish, & deliver amazing support experiences. Content manag...
Submit Resume- Role Number: 200596994
- Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. AppleCare Digital has an opening for a Product Manager to manage a subset of content management products and services that enable Apple content creators to build, edit, publish, & deliver amazing support experiences. Content manag...
Submit Resume- Role Number: 200595047
- Weekly Hours: 40 Hours
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Our team leads the most challenging cross-functional QA initiatives in AppleCare. Such initiatives involve multiple systems and require complex testing activities across the AppleCare organization. We turn ambiguity into ord...
Submit Resume- Role Number: 200595420
- Weekly Hours: 37.5 Hours
We are seeking to fill a position of Retail Customer Care Team Leader to join our team. Retail Customer Care team is Apple's eCommerce platform for interacting with customers through the web and phone. At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, enga...
Submit Resume- Role Number: 200573379
- Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better tha...
Submit Resume- Role Number: 200596092
- Weekly Hours: 40 Hours
Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we fo...
Submit Resume- Role Number: 200596086
- Weekly Hours: 40 Hours
Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we fo...
Submit Resume- Role Number: 200596091
- Weekly Hours: 40 Hours
Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we fo...
Submit Resume- Sunnyvale
- Role Number: 200592673
- Weekly Hours: 40 Hours
Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Digital crafts alluring digital content and experiences to help people get the most out of their Apple products. We make it easy for everyone to learn about, use, and maintain all of their Apple software and hardware. We’re looking for a Content Strategist to bridge human authoring expertise with AI capabilities and operational excellence. The ideal candidate has a tr...
Submit Resume - Role Number: 200594641
- Weekly Hours: 40 Hours
Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Digital crafts alluring digital content and experiences to help people get the most out of their Apple products. We make it easy for everyone to learn about, use, and maintain all of their Apple software and hardware. We’re looking for a Content Strategist to bridge human authoring expertise with AI capabilities and operational excellence. The ideal candidate has a tr...
Submit Resume- Role Number: 200591499
- Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. AppleCare is the proven leader in providing world-class support, serving millions of customers around the world. The AppleCare Digital team is responsible for crafting image and video assets that provide an informative and entertaining experience, and allows our viewers to fully understand and utilize their products to their full potential. We are seeking...
Submit Resume- Role Number: 200579381
- Weekly Hours: 40 Hours
At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. AppleCare Support Enablement builds the monitoring and the metrics that drives the quality of our customer experiences. Anything and everything from Emergency Satellite support to resetting passwords, we’re measuring the quality, the efficiency and the outcomes of every assisted customer support interaction. As AppleCare Support engages with the rest of Apple to bring new Service and Support te...
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