Senior ACE Regional Manager
Santiago, Santiago Metropolitan Region, Chile
Sales and Business Development
The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are looking for a Senior Apple Customer Experience Regional Manager who serves as the Apple business owner and ‘influencer’ across a number of carrier/retailer locations where sales consultants are deployed. The Senior RM’s is an Apple employee whose primary responsibility is to ensure key business targets are met across a territory. You will deliver results by developing and maintaining a team of dedicated performance focused sales consultants, fostering relationships with the managers of the store, and successfully executing any Apple driven initiatives. You will also drive and monitor the compliance of worldwide standards and provide clear and concise updates of sales, competition and regional events through weekly and monthly reports to Apple management.
- Minimum 12 years of meaningful retail experience ideally with a premium brand
- Retail/Telco/Consumer/Service experience
- Extraordinary customer service skills
- Excellent communication skills (written and verbal)
- Ability to prioritize and multitask
- Ability to lead and influence a group of individuals with whom you work
- Master at solution based selling & employee motivational techniques
- Confirmed self-starter with ambitious flair
- Strong problem solving abilities
- Strong organizational skills
- Demonstrated ability to deliver time sensitive projects.
- Strong analytical skills to identify problems and propose efficient solutions
- The highest standard of ethics and integrity
- Strong project management and relationship building skills
- Advanced Excel skills
- Proficient in English and Spanish (written and spoken)
The role is to grow sales at the carrier and retail locations where sales staff are deployed. You will work with agency staff on selling Apple solutions to all prospective and current customers and make sure Apple merchandising policies are being upheld and met. You will ensure the highest levels of customer service, satisfaction, and integrity are being delivered on a continual basis. You will partner with store management and develop strong, influential, collaborative business relationships to ensure revenue growth is on track to meet targets. You will provide leadership in mentoring agency sales managers to achieve sales objectives. RESPONSIBILITIES - Manage and motivate sales team and territory to meet corporate and team objectives - Monitor individual and team progress through goal setting and monitoring of measurable objectives - Provide continuous feedback and recognition for effort and achievement - Develop strategies, plans, and methods to deliver approaches for strategic relationships, selling to retail customers, roll out and communication of business policies & procedures, compensation plans, etc - Act as an ambassador of the Apple brand to retail/carrier staff and management, and keep them engaged and up to date on Apple’s latest and greatest products - Assure business opportunities within the store are optimized and that WW guidelines are followed - Provide regular business results and regular competitive trends tracking - Provide insightful feedback that will help to further develop and improve upon program performance - Monitor sales results and progress of region through weekly and monthly reports - Provide clear and concise updates of sales, competition and regional events through weekly and monthly reports - Provide feedback to local sales team, Channel Marketing Team and Country Managers re: pricing issues, advertising, promotions, etc - Build and maintain relationships to ensure effective communication channels within all areas and levels of the organization - Work cross-functionally to ensure that the country objectives are met
Education & Experience
College degree essential. MBA preferred.