Apple Media Products - Quality of Service Engineering Manager

Barcelona, Barcelona, Spain
Software and Services


Weekly Hours: 40
Role Number:200213975
Do you like the idea of working on services that are used by millions of passionate people around the world? Do you enjoy working on challenges that are not yet solved? Do you want to change the world? Imagine what you could do here at Apple! Apple puts users and user experience first, and is a place where new futuristic ideas and innovations have a way of becoming extraordinary products, services and the present very quickly. The Apple Media Products (AMP) Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple’s unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Key Qualifications

  • Experience in the following:
  • Recruiting, hiring and managing a team of internet operations engineers
  • Operating, delivering and troubleshooting distributed systems and internet services at scale
  • Infrastructure knowledge of networks, CDNs, load balancers
  • Systems monitoring experience with tools like Nagios & Splunk
  • Working in Linux or Unix environments and ability to tune for performance (e.g. disk or memory)
  • Systems configuration management with devops and automation tools (e.g. chef, Jenkins)
  • Scripting & programming languages like Perl, Python, bash, PHP, golang, etc.
  • Other systems like containers and message queues (e.g. Docker, K8s, Kafka, Apache, Jetty)
  • Agile development with code tools like SVN and Git
  • Knowledge of video ecosystem and delivery of large scale video
  • Aptitude to independently network, learn, and influence cross-functional teams both business and technical
  • Experience working in a globally-distributed company and team, in a 24x7 shift rotation including regional handoffs
  • Strong English written and communication skills
  • Ability to organize, plan and deliver against key milestones
  • Proven ability to deliver solutions that are maintainable, understandable and diagnosable


Apple Media Products is looking for an operations leader to drive tools, monitoring, and processes to support its dynamic growth. Join our exciting team that is dedicated to providing the highest quality video and media products to our customers. Our team is responsible for the software that drives real-time end-to-end quality of service and influences the performance of Apple’s vast service delivery architecture. We are looking for a standout leader who is able to tackle problems under tight deadline constraints and deliver imaginative solutions. Responsibilities will include: tools and applications to support measuring and monitoring video quality, building data analytics and real-time dashboards, driving processes to detect, react and solve customer issues, and finally working across Apple from customer care to core platforms to build new capabilities. You will be expected to work on-call shifts and weekends as required.

Education & Experience

Bachelor’s degree in Computer Science and Engineering or related field 10+ years of proven experience Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple benefits programmes vary by country and are subject to eligibility requirements. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Requirements